Jocelyn White

Experience

• 

  Rainbow Parable Christian Store

  Aug 2005 - Aug 2013

  • Generated $1M sales – increasing traffic, improving conversion rates, and raising average sales receipts • Boosted education sales by 24.3% – proposing, planning, and presenting Vacation Bible School Workshop to educate church teachers on available curriculum• Elevated gift sales by 2.8% – introducing, installing, and instructing 4 employees on new product line of laser engraved gifts• Increased sales by $15K in a changing market through the rearranging and remodeling of 3 departments• Improved cash flow by $3000 – reducing average inventory investment period in music department from 72 to 55 days• Proposed liquidating $43K – reducing the average inventory investment period to 60 days• Expanded merchandise selection in 10 departments by analyzing customer trends• Developed and directed $500K inventory budget and conducted annual inventory for $150K total product• Managed, mentored, reviewed, and scheduled 7 employees for 190 labor hours to cover 60 operation hours• Created a second office and larger employee break room through the lean 5S process• Established monthly staff meetings to encourage teamwork, enhance communication, and expand product knowledge• Formed and assigned teams for maintaining neat and orderly departments to improve customer service• Trained staff in new quarterly return process to keep a current and relevant inventory selection• Designed file system for 600+ church accounts, expediting access to past invoices and account information Show less

  • Store Manager

    Sept 2010 - Aug 2013

  • Sales Associate/Customer Service Representative

    Aug 2005 - Sept 2010
• 

  Messiah College

  Jan 2009 - May 2010

  • Marketed and conducted Christmas and Spring Book Sales after categorizing 30,000 books • Engaged in trouble shooting to resolve over 25 computer problems• Scanned, batched, and indexed sensitive files to create electronic access• Executed computer maintenance to increase processing speed

  • Administrative Associate

    Aug 2007 - May 2010

  • Technical Associate

    Jan 2009 - May 2009
• 

  CarMax

  Sept 2013 - Dec 2016

  Contract Receivables Specialist
• 

  Capital One

  Jan 2017 - now

  • Content Team Lead

    Jan 2024 - now

  • Principal Content Manager

    Jun 2021 - Jan 2024

  • Senior Content Manager

    Nov 2018 - Jun 2021

  • Sr. Process Manager

    Jan 2017 - Oct 2018