Malik Badar Munir Awan

Experience

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  Meezan Bank Ltd

  Jul 2012 - Dec 2014

  Trainee Batch Officer | Customer Services

  >About Organization;Meezan Bank, Awarded the "Best Bank" and the first largest Islamic bank in the country with an 800+ Branch network, is a publicly listed company with a paid-up capital of Rs. 17.91 billion.>Who are Trainee Batch Officers - Customer Services?A trainee Batch officer in the banking industry is a professional who is responsible for overseeing and managing the client services operational aspects of a bank's day-to-day activities. They play a crucial role in ensuring the smooth functioning and efficiency of various customer services & operational processes within the bank.>Work Responsibilities; Operational Tasks with business-controlled work. Monitor vaults to ensure cash balances are correct.🧩 Provide exceptional customer service to bank clients, addressing inquiries, and resolving issues promptly and accurately.🧩 Process various financial transactions, including deposits, withdrawals, and account inquiries, adhering to bank policies and procedures.🧩 Educate customers on available banking products and services, assisting them in selecting the best options to meet their financial needs.🧩 Assist customers with account openings, loan applications, and other banking-related processes, ensuring compliance with regulatory requirements.🧩 Handle customer complaints and escalations with empathy and professionalism, striving to achieve satisfactory resolutions.🧩 Maintain accurate records of customer interactions and transactions, utilizing bank systems and databases effectively.🧩 Promote digital banking solutions and self-service options to enhance customer convenience and satisfaction.🧩 Collaborate with other bank departments to address customer needs effectively and ensure seamless service delivery.🧩 Stay updated on banking regulations, products, and services, participating in ongoing training and development programs. Show less

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  The Bank of Punjab

  Dec 2014 - Feb 2020

  Senior Officer OG II | Customer Services

  >About Organization;The Bank of Punjab (BOP) Govt. of Punjab-owned organization, is one of the prominent financial institutions of the country with PACRA Ratings: AA+ Long Term and A1+ Short Term.>Who are Customer Services & Operation Officers?Senior Customer Service and Operations Officers in a bank are professionals responsible for overseeing and managing the customer service and operational functions within the bank. They play a critical role in ensuring a positive customer experience, efficient operations, and adherence to regulatory and compliance requirements. These officers are responsible for coordinating and supervising a team of customer service representatives and operational staff, providing guidance, training, and support to ensure high-quality service delivery. They are also involved in resolving complex customer issues, handling escalated inquiries, and implementing strategies to enhance customer satisfaction and retention. Additionally, they work closely with other departments and stakeholders to streamline processes, improve operational efficiency, and drive organizational success.>Work Responsibilities;🧩 Manage customer inquiries and complaints: Provide prompt resolutions with professionalism, ensuring satisfaction.🧩 Oversee operational activities: Coordinate order processing, inventory management for seamless workflow.🧩 Collaborate cross-functionally: Optimize efficiency, implement solutions for enhanced service quality.🧩 Develop and implement strategies for client growth and retention, fostering long-term relationships and loyalty.🧩 Analyze customer feedback and data to identify trends and opportunities for improvement, driving continuous enhancements to products and services.🧩 Stay updated on industry trends and best practices in client management, incorporating innovative approaches to optimize client satisfaction and business growth.#ClientManagement #ClientRelations #BrandGrowth #CustomerStrategy Show less

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  HBL - Habib Bank Limited

  Feb 2020 - May 2021

  Assistant Manager | Customer Services

  >About Organization;HBL is the "Tire-01 category" country's first largest & regional bank of Asia, as hailed by Asiamoney, is the epitome of excellence as the preeminent domestic, corporate, and investment bank in the country.>Who are "Customer Service Managers"?Customer Service Managers play a pivotal role in ensuring that customers receive unparalleled service and support, helping to build and maintain long-lasting relationships.>Work Responsibilities;🧩 Lead a high-performing customer service team: Manage and inspire dedicated representatives, fostering collaboration and excellence. Provide guidance to drive team performance and adherence to policies.🧩 Drive customer satisfaction: Set high standards, continuously raising the bar to meet or exceed expectations. Develop strategies for enhancing satisfaction, loyalty, and retention.🧩 Handle escalated inquiries: Resolve complex issues promptly and effectively, ensuring customer needs are met with professionalism and care.🧩 Streamline processes: Identify opportunities for operational efficiency improvements. Implement streamlined processes and technology to enhance service delivery and productivity.🧩 Develop and monitor key metrics: Establish performance metrics to assess team effectiveness. Analyze data to identify areas for improvement and generate insightful reports.🧩 Collaborate cross-functionally: Partner with departments like Operations, Sales, and Marketing to ensure a seamless customer experience. Work on initiatives to drive organizational success and enhance customer service.#ClientManagement #ClientRelations #CustomerSatisfaction #BrandGrowth #CustomerStrategy #BusinessGrowthStrategy Show less

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  Knockway.com

  May 2021 - now

  Sr. Consultant Digital Brand Management

  >About Organization;Knockway is a dynamic and innovative consultancy company committed to delivering cutting-edge employer-oriented digital business services & and solutions. Knockway prides itself on fostering a collaborative and empowering work collaboration environment where individuals & and businesses can thrive and contribute to the success of end clients.>Who are "Consultant Digital Brand Management"?Innovative Digital Brand Management Consultant specializing in crafting bespoke strategies that amplify brand visibility, ensuring clients stand out in the digital landscape through a holistic approach to content creation, social media tactics, and continuous performance analysis>Work Responsibilities;🧩 Led digital brand assessments for diverse clients, optimizing online presence.🧩 Defined brand identity, values, and objectives in alignment with business goals.🧩 Executed customized digital brand management plans, integrating content creation and social media engagement.🧩 Monitored KPIs to measure success, consistently exceeding client expectations.🧩 Stayed updated on industry trends, implementing innovative strategies for digital presence enhancement.🧩 Provided strategic recommendations for optimization, including website and SEO strategies.🧩 Collaborated with cross-functional teams for effective execution of digital brand management initiatives.> Let's Connect:Open to networking with professionals in the space. Connect to discuss industry trends, share insights, and explore potential collaboration opportunities.#BrandAssessment #BrandIdentity #BrandManagement #SocialMediaManagement #DigitalBranding #ContentCreation #OnlineReputationManagement #CustomerRelations #CustomerStrategy #GrowthStrategy #DigitalBusinessDevelopment #DigitalMarketing Show less

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  Tawasul Insurance & Reinsurance Services LLC

  Jan 2024 - now

  Digital Media Manager

  >About Organization;Tawasul Insurance LLC is a leading insurance broker registered with the Abu Dhabi Department of Economic Development, Insurance Authority, and Abu Dhabi Chamber of Commerce & Industry since 2006. We prioritize client service, offering personalized insurance solutions and refusing contingent fees. With a focus on holistic risk mitigation and strategic partnerships, we deliver excellence and innovation in the GCC region and beyond.>Who are "Digital Media Manager"?Digital Media Manager, specializing in developing tailored strategies to enhance brand presence in the digital landscape. The role involves conducting comprehensive digital brand assessments, working closely with clients to shape brand identity, and implementing customized brand management plans. With a keen eye on performance metrics and industry trends, I consistently provide strategic optimization recommendations to ensure brand success.>Work Responsibilities;🧩 Develop and implement comprehensive social media strategies to enhance brand visibility and engagement.🧩 Conduct in-depth analysis of social media performance metrics to track effectiveness and inform strategy adjustments.🧩 Create and curate engaging content for various social media platforms, aligning with brand identity and audience preferences.🧩 Collaborate with cross-functional teams to ensure cohesive brand messaging across all social media channels.🧩 Monitor social media trends and industry developments to stay abreast of best practices and emerging opportunities.🧩 Manage social media advertising campaigns, optimizing targeting and budget allocation for maximum ROI.🧩 Cultivate and nurture relationships with social media influencers and brand advocates to amplify reach and impact.🧩 Respond to customer inquiries and comments on social media platforms in a timely and professional manner, maintaining positive brand perception.#SocialMediaManager #SocialMediaStrategy #BrandMessaging #BrandVisibility Show less

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  United Software and Technologies International Pvt. Ltd.

  Jan 2024 - now

  Digital Client Relations Manager

  >About Organization;(USTI) United Software & Technologies International (Pvt) Ltd, a distinguished member of the prestigious United International Group of Pakistan, featuring prominent enterprises such as Apna Bank Pakistan, United Insurance, United Trackers, United Risk Management, United Farms, last but not least Creek Tower Lahore. As a leading IT company in Pakistan deliver cutting-edge software solutions tailored to modern business needs, backed by in-house expertise and reliability.>Who are "Digital Client Relations Manager"?Digital Client Relations Manager, I specialize in crafting bespoke strategies to elevate brand visibility in the digital realm. My responsibilities include conducting thorough digital brand assessments, collaborating with clients to define brand identity, and executing tailored brand management plans. I excel at monitoring performance metrics, staying updated on industry trends, and providing strategic recommendations for optimization. >Work Responsibilities;🧩 Craft bespoke strategies for digital brand visibility🧩 Conduct thorough digital brand assessments🧩 Collaborate with clients to define brand identity🧩 Execute tailored brand management plans🧩 Monitor performance metrics🧩 Stay updated on industry trends🧩 Provide strategic optimization recommendations🧩 Drive business growth through digital initiatives🧩 Implement strategies for customer acquisition🧩 Foster strong client relationships🧩 Facilitate effective communication channels> Let's Connect:Open to networking with professionals in the space. Connect to discuss industry trends, share insights, and explore potential collaboration opportunities.#DigitalBrandManagement #BrandAssessment #BrandIdentity #BrandManagement #PerformanceMetrics #IndustryTrends #Optimization #BusinessGrowth #CustomerAcquisition #ClientRelations #Communication #Networking Show less