Stephanie Neale

Experience

• 

  Whitbread Beer Co

  Feb 1997 - Dec 1999

  National Account Manager - Take Home DivisionAsdaIceland Operations Manager - Retail DivisionOperational role to support Take Home Retail Sales Director and team. Key interface with all support functions.

  • National Account Manager

    Oct 1997 - Dec 1999

  • Operations Manager - Retail Division

    Feb 1997 - Nov 1997
• 

  Nokia Mobile Phones

  Jan 2000 - Aug 2006

  CPW Group, T-Mobile & Senior responsibility for Phones 4U, Virgin , Dialaphone

  • Account Director - CPW Group

    Jun 2005 - Aug 2006

  • Major Account Manager

    Jun 2002 - Jun 2005

  • UK Accessories Manager

    Jan 2000 - Jun 2002
• 

  Nokia Mobile Phones

  Sept 2007 - Dec 2008

  Head of Customer Marketing
• 

  Talk Talk Group

  Feb 2009 - May 2011

  Head of Retail
• 

  Talk Talk Plc

  Apr 2011 - Apr 2012

  Head of Customer Management - Mobile
• 

  TalkTalk

  Apr 2012 - Apr 2016

  Responsible for maintaining TalkTalk’s best value positioning in the UK, setting customer portfolio and pricing/proposition strategies. A strategy that balances customer and business needs and underpins the delivery of net adds, revenue and gross margin across the dual play, triple play and quad play P&L’s . Responsible for setting the Mobile In Life Trading strategy, GTM plans and base management to deliver TalkTalk Mobile business & P&L objectives . To develop and creative compelling and value led propositions and deliver continuous improvement in the e2e customer journey

  • Head of Commercial Strategy & Value

    Apr 2014 - Apr 2016

  • Head of Mobile In-Life

    Apr 2012 - Mar 2014
• 

  Microsoft

  May 2016 - now

  As the CSAM UK Financial Services & Insurance (FSI) Industry Lead (Customer Success Account Management ) I'm accountable to lead and develop the CSAM Account teams who will be responsible for end-to-end service program delivery within the FSI portfolio of customers, representing the Customer Success Unit throughout all deal phases, partnering internal and externally. Leading the team to drive customer success and satisfaction through effective use of Microsoft’s cloud platforms and the fulfilment of Microsoft's contractual support obligations. Show less

  • Snr Director I Customer Success Account Management I Financial Services Industry Lead

    Oct 2021 - now

  • UK & Ireland Consumer Channel Sales Director

    Jul 2018 - Oct 2021

  • Director Channel Sales

    May 2016 - Oct 2021