Dikshitha Gounda

Experience

• 

  Accenture

  Jul 2007 - Dec 2010

  SAP Consultant

  I won the 'Best Fresher Award' in my first year of employement

• 

  CHARLES & KEITH GROUP

  Jan 2011 - Dec 2012

  Senior SAP Consultant

  I led a team of 6 people for a 2 year long project.

• 

  Freelancer

  Jun 2017 - Dec 2018

  Soft Skills Trainer

  • Conducted end to end training sessions which involves Gathering requirements to identify learning objectives, Conducting needs analysis, Designing the training course, Planning the session, Delivering the course, Evaluating participants and Taking feedback, for the below topics:• Public Speaking• Behavioural Training• Stress Management • Time Management• Conflict Management• Presentation skills• Customer centricity• Building a work culture• Effective Communication at Workplace• Campus to Corporate (New HireTraining)• Email etiquette• Chat ettiquette • Building rapport• Assertiveness• Persuasion• Negotiating• Building authenticity• Team buliding and bonding• Giving Constructive feedback• Building consensus• Networking with people• Voice and Accent (Avoiding regionalinfluence, Pronunciation, Intonation, Accent, English Grammar)• Cutomer Service • Have worked with diverse instituitions from IT Service providing companies like ‘Cognizant Technologies, Singapore’, Transport Companies like ‘Comfort Delgro Pvt Ltd, Singapore’, Educational Instituitions like ‘The Nanyang Technological University, Singapore’ to Energy Giants like ‘GE Grid Solutions, Singapore’.• Have handled a variety of audience sizes ranging from 4 to 50. Average size being 25-30 participants.• Efficiently liased with management in identifying the course objectives by using the ABCD model• Coordinated with the participants and the training sponsor to conduct Training Needs Analysis• Designed the Training course such that all participants with diverse learning capabilities achieve learning objectives• Developed and implemented highly interactive, creative exercises that build skill, proficiency, and confidence• Conducted Assessments in terms Surveys, Simulations, Quizzes, Feedback,etc., before, during and post training in order to evaluate learning effectiveness• Conducted a Workshop on ‘Storytelling’ at the Singapore National Library Show less

• 

  GalaxE.Solutions

  Jan 2019 - now

  • Managed the Training Department across India in locations like Bangalore, Noida & Hyderabad and ensured smooth execution of technical & soft skills trainings for 3 years• Faced the ISO & CMMi audit all the 3 years and ensured no observations or non compliances were given by external audit team• Created the Training Department SOP, Strategic Training Plan, Business Comtinuity Plan & Organizational Training Policy documents. Maintained Risk Logs & Root Cause Analysis reports.• Handled end to end training• Initiated and spear-headed the successful execution of an In-House Toastmasters Club with participation from 80+ employees for 2 years• Conducted, Coordinated and Emceed in the Annual Party 2019 with an overwhelming participation from 480+ employees.• Conducted Baseline Evalutaion of all new joiners to evaluate their Communication Skills and designed programs to improve their communication as and when needed for 250+ employees for 3 years. Show less

  • Associate Training Manager

    Jan 2022 - now

  • Associate Training Manager

    Jan 2019 - Jan 2022