Andrew Davis

Experience

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  National Football Foundation

  May 2009 - Aug 2009

  College Football Hall of Fame Summer Multimedia Intern

  -Created audio and video productions for display in the College Football Hall of Fame. -Produced video pieces for the Hall of Fame’s annual Enshrinement Dinner. -Provided daily administrative assistance with multimedia decisions

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  Sound Stage Studios

  Sept 2010 - Mar 2011

  Studio Intern

  Continued education by learning the fundamentals of studio production, studio maintenance, and client satisfaction.Maintained studio facilities according to studio standards and practices and ensured amenities were kept in top shape to provide clients with flawless service.Solidified and improved knowledge of studio equipment, recording techniques, and proper studio functionality.Learned to uphold client satisfaction in stressful situations, ensuring all needs were met with highest gratification. Show less

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  Best Buy

  Oct 2010 - Feb 2012

  Tablet and Computing Sales Specialist

  Perform as a home audio, video, and computing expert providing customers with product and service suggestions to turn their daily television, movie viewing and computer use into a complete in-home experience.Began working as an occasional associate for the holiday season but quickly advanced to a full-time specialist responsible for daily sales monitoring and in-home service tracking.Consistently produced high sales numbers by recognizing customer needs and building complete solutions to allow for the most profit possible.Frequently sought new sales techniques allowing for a fresh and enthusiastic approach to dealing with customers on a daily basis.Selected by management to represent store and department in district sales proficiency sessions between sales associates and in-home installation groups.Continually received district and corporate level customer service awards for creating excellent buyer and seller relationships with customers.Put into practice knowledge acquired through education by teaching customers how products work and explaining different technologies and their relationships to one another.Provided excellent customer service by solving customer issues in an efficient and timely manner by using multi-channel efforts to deliver satisfactory results.Selected by General Manager to represent the Tablet and Computing department as a Sales Specialist, an experimental, incentive based position which serves to establish leaders within a department to help drive notional margin among part time and seasonal employees.Selected by General Manager to represent the Tablet and Computing department in the BOLD program, a series of leadership development trainings for those who aspire to be supervisors and managers within the store. Show less

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  Klipsch Group, Inc.

  Mar 2012 - Oct 2015

  Product Support Representative

  Assist customers with home audio troubleshooting, while diagnosing defective products, maintaining customer emails, and solving issues in a timely manner.Interact with customers over telephone and email, troubleshooting home audio and headphone concerns.Manage large volumes of customer inquiries while maintaining a 24 hour turn-around time, allowing for customers to receive the utmost care.Train new employees on customer service techniques, company polices, order entry procedures, and diagnosing the correct issue, to provide the proper solution.Attend and present during weekly inter-departmental meetings, working closely with the quality assurance team on major and minor product issues.Complete and compile monthly customer service metrics, and presenting them to executive teams for analysis.Assist engineering and product development teams for a customer service view of how new products need to be supported.Handle escalated issues, while directing and assisting the product support team with everyday or non-common customer issues. Show less

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  Sweetwater

  Nov 2015 - Oct 2022

  Sales Engineer

  Manage a database of 4000-5000 customers, maintaining regular contact to educate customers, answer questions, and facilitate sales while building a trusting relationship ensuring continued customer loyalty.Completed 13 weeks of Sweetwater University training, learning invaluable selling, customer service, and product knowledge.Built a database of 4000-5000 customers from the ground up, selling not only products, but myself, the services I can supply, and the unique experiences I have been afforded to provide them with the best overall solution for their needs. Maintain relationships with my customer via telephone even outside of their buying cycle to engage them in conversation regarding their upcoming needs or concerns helping to ensure customer loyalty and trust. Attend weekly sales meetings to keep fresh on product knowledge and selling techniques. Work closely with manufacturers regarding new product releases, continued support for current products, and address issues that may be causing a product not to sell. Manage large volumes of customer emails maintaining high standards for quality and expediency of follow up. Handle escalated issues ensuring follow up at every stage to ensure the customer is provided with the highest level of customer service. Attend quarterly evaluation meetings to discuss long and short term goals, best practices, and how to better maintain customer relationships. Show less

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  Do it Best Corp.

  Oct 2022 - now

  Associate Merchandise Manager