João Almeida

Experience

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  IDMEC - Instituto Superior Técnico

  Mar 2006 - Jan 2007

  Researcher

  Final thesis, MSc in Biomedical Engineering. Study of complex non-impact scenarios using a multibody biomechanical model, live testing and observation of driving posture on a real driver, implementation of control methodologies on the modelled Head-Neck Complex.

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  TASS International

  Nov 2007 - Nov 2009

  Project Engineer

  • Engineering Consultancy• Safety Systems Integration & Performance• Vehicle Structural Crashworthiness and Active Safety Vehicle Modelling• Accident Reconstruction

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  PLUX - Engenharia de Biosensores, lda.

  Apr 2010 - Oct 2010

  Operations Manager

  • Project Management• Product Development• Customer Relations Management• Production Supervision• Multidisciplinary Team Coordination (11 people)• Purchasing of productive supplies, negotiation and choice of suppliers

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  Spvmed (Medtronic Agent)

  Jun 2011 - Aug 2012

  Clinical & Application Specialist

  • Computer Assisted Surgery• Intra-Operative Monitoring• Clinical Support• Technical Support • Sales• Neurosurgery• Orthopedics• Otorhinolaryngology

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  Varian

  Dec 2012 - now

  Build a culture of data driven decision making and execution.Create a forum where improvement can be discussed openly, objectively and efforts can be kicked off to achieve better resultsDrive Service Efficiency by executing carefully selected, strategically aligned, data-based Improvement projectsIdentify, define potential impact of, prioritize and execute operational and product quality improvement opportunitiesFocus on Design Engineering projects and serviceability portfolio programs in support of Field Operations needs and Product launches Drive accountability, transparency and predictability of project execution. Show less Process Engineering and Continuous Improvement:• Provide design input into Incident Management Process consistent with ITIL best practices• Develop and maintain Standard Operating Procedures and Process Guidelines • Create, maintain and deliver process Training and updates• Process Deployment Process Monitoring:• Oversee end to end Incident Management Process • Report on Process performance• Troubleshoot acute and chronic Process failures• Implement Corrective and Preventive ActionsProcess Management:• Manage Critical/Major Incidents• Prepare Summary of Emergency Escalations Show less

  • Manager - Service Improvement

    Feb 2023 - now

  • Program Manager - Incident and Escalation Management

    Feb 2020 - Jan 2023

  • Manager - Software Solutions Engineering

    Oct 2018 - Feb 2020

  • Manager - Product Support Engineering

    May 2016 - Sept 2018

  • Product Support Engineer

    Dec 2012 - Apr 2016