Manish (Bob) Sharma

Experience

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  HCLTech

  Apr 2006 - Apr 2016

  Group Manager (Applications & SI Services Lines of Business, US GDC + India ODCs)

  Enterprise program management of technical initiatives for customer advocacy of strategic delivery engagements in industry applications, client satisfaction survey assessments, value creation initiatives, delivery operations excellence. Integration of DWBI capabilities with ADM Services; Incubation of new vertical business industry domain solutions, niche horizontal technical skills investments in CoE best practices.Engagement management of industrialized services for existing, new key clients in US, Europe.Salesforce automation to produce goal matrix analytics for demand pipeline management, revenue forecasting and sales team productivity / bid management performance metrics.Requirement validation, sourcing and staffing of US customers for system integration services at client site, onshore/nearshore/offshore centers.Additional Skills: Strategic Initiatives, Key Metrics, Request for Proposal (RFP), Revenue Management, Client Liaison, Annual Planning, Business Reviews, C-Level, C-Level Leadership, Content Creation, Office Managers, Gross Profit Analysis Show less

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  MetLife

  Sept 2016 - Jan 2021

  Program | Project Manager (Digital Transformation, US Group Business Claims Lead)

  Responsible for on-track status of multi-work streams projects implementation of Digital Claims Platform for key insurance products and claims legacy systems enhancements through agile execution, iterative pilots, and phase gate delivery methodologies across IT systems and business operations. Maintained compliance to governance, risk management standards and met customer-centric goals by effective change control, portfolio budget allocations and stakeholder, contingency management. Achieved benefits in process improvements from data integration with application workflows and leveraging data analytics, robotics process automation for data-driven decisions with seamless communication over digital channels.Skills: Managing Project Budgets · Easily Adaptable · Delivery Management · Project Initiation · Project Leadership · Project Status Reporting · Client Liaison · Resolving Issues · Culture Change · Gap Analysis · Thinking Skills · Journey Mapping Show less

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  PayPal

  May 2021 - now

  Program Manager (E2E: AI Digital LLM-GDF Assistant | Consumer | Merchant Products)

  Customer Success (Self-Service) Platform | Consumer Invest Product | Merchant Experience Unification ProgramsManage End-to-End Product Development Life Cycle (PDLC) for e-Commerce Applications from Solution Discovery, Requirement Validation, Analysis, Design and Code Development, Integration, Testing, Debugging, Deployment Releases, Performance Management from Streaming Driven UI Experience, through Messaging, Service Orchestration to Downstream Data Lakes, Meta Data Management for Content Indexing, Search and Data Science Platform Hosting of NLP-ML Models, Generating Data Analytics and BI Reporting for Go-to-Market Rollouts of Digital Product Roadmaps on Enterprise, Partner Platforms.Additional Skills: Planview, Mitigation Strategies, System Testing, Deployment Management, Conflict Resolution, Delivery Management, Project Initiation, Project Leadership, Project Status Reporting, Client Liaison, Facilitation, Commercial Cards, Business Design, Detailed Design Show less