Clara Alston

Experience

• 

  NYU Langone Health

  Jun 2016 - now

  • Successfully builds, tests, and presents to end-users and change control, 350+ Epic system updates to production every year and evaluates for post-launch issues • Collaborates with 5+ major system implementations and improves operational efficiency by 20%, while ensuring full compliance with industry standards in revenue cycle systems• Streamlines the data transfer process between Epic environments, improving data accuracy by 30% and mentoring the team in proper data-managing procedures• Implements updates to Reporting processes via Clarity, Business Objects and EPIC’s Slicer Dicer, resulting in more timely and actionable insights for decision-making• Facilitates cross-functional collaboration between 10+ teams, enabling the on-time delivery of high-priority projects• Collaborates effectively using Sherlock to troubleshoot and resolve system issues, achieving a 100% issue resolution rate within SLA and improving user satisfaction• Works with the Application Managers/Directors in the assessment of projects for scoping and timelines, to meet agreed-upon deadlines and project deliverables• Independently completes complex tasks, takes initiative to research solutions, and thinks analytically. Completes assignments in a timely manner, requests feedback appropriately, and proactively seeks feedback to enhance performance Show less • Managed daily charge submission for 500+ patient encounters per month, maintaining accurate and compliant coding in a Multispecialty Practice as well as - Vascular Surgery, Pathology, and Urology• Reviewed revenue cycle reports daily to identify revenue opportunities and unpaid claims, resulting in increased collections of over $500K• Delivered feedback to management regarding actionable workflow improvement opportunities resulting in departmental efficiency• Successfully appealed complex denials through review of payer policies, coding, contracts, and medical records• Managed all facets of professional billing training programs including education/development, medical software training/implementation Show less

  • Epic Analyst

    Jul 2023 - now

  • Billing and Coding Coordinator

    Jun 2016 - Jul 2023