Ben Lai

Experience

• 

  Grand Hyatt Guang Zhou

  Mar 2008 - May 2011

  Bar Captain

  Pre-opening team, assisted outlet manager in bar set up, beverage promotion. Responsible for beverage training, especially cocktail training. Ensure beverage quality and service standard consistency.

• 

  Hengda Hotel Evergrande Group

  Jul 2011 - Jun 2012

  F&B Bev.Dep Captain

  Do employees theory and solid exercise training, coordinating department of each position is fluent, the quarter sales promotion scheme formulated, supervision departments high requirement of beverage productt

• 

  Sofitel Guangzhou Sunrich

  Jun 2012 - now

  • Assist the manager in the smooth and efficient operation of the assigned outlet. Coordinate work operations within the department; supervise and instruct staff in a professional and positive manner. Coordinate between other departments.•Maintain good relationship with the guests in order to sell and promote products and services, in terms of guest satisfaction, financial targets. Take appropriate action to resolve guest complaints. Consider economic and tourism issues relevant to the department, assist in strategic planning and development.• Ensure and control daily operation of all POS. systems; assist with some financial matters. Manage Purchasing & Stock Control in conjunction with the manager.• Good command of food and beverage product and menu knowledge, assist outlet manager and executive chef in menu planning. Show less

  • 2 On 988 Café & IRD Assistant Manager

    Apr 2014 - now

  • Lobby bar supervisor

    Jun 2012 - now