Abdalla Mohamed

Experience

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  National training center for student and youth

  Aug 2011 - Sept 2017

  Planning Manager

  Planned resources, conducted costing activities and managed bid and proposal phases.Checked and controlled inventory levels to identify risks and opportunities.

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  بنك النيل - AlNile Bank

  Nov 2017 - Apr 2019

  Call Center Representative

  • Handled more than 400 daily inbound and outbound calls from customers and prospects regarding banking products and services• Provided information, guidance, and solutions for customer inquiries, complaints, and issues• Cross-sold and upsold banking products and services to customers based on their needs and preferences• Followed up with customers to ensure satisfaction and retention• Maintained accurate records of customer interactions and transactions in the CRM system• Met and exceeded performance targets for 73% in quality, 65% productivity, and 30% sales Show less

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  Rafeef Medical Company Ltd

  Mar 2019 - Dec 2021

  Customer Service Representative

  • Managed a 45/daily of inbound and outbound calls, consistently exceeding daily call quotas.• Adhered to company communication scripts while handling diverse customer inquiries and concerns.• Demonstrated exceptional problem-solving skills by identifying customer needs, researching issues, and offering tailored solutions.• Successfully seized upselling opportunities, contributing to a [30%] increase in sales revenue.• Built strong customer relationships through attentive service, leading to consistently positive feedback.• Engaged in accomplishments the foundation of Universal Hospital Operating rooms and ICU by loan. Show less

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  Rafeef Medical Company Ltd

  Apr 2022 - Mar 2023

  Product Specialist

  Sales revenue in 2020 1millons $, Sales growth: 20%/ years, Sales conversion rate 12% -15%, Customer retention rate: 20%,• Contact potential and existing customer to inform them about product• Supervised a negotiation with a customer on price and payment method• Conducted banking loan if the customer paid through a loan.• understand customer`s needs and assist accordingly• inter and update customer`s information in data base• Writing reports, sending emails, and calling prospective clientsEarn lucrative incentives based on performance, with a focus on exceeding sales targets and meeting key performance indicators.Demonstrated a strong understanding of sales metrics, resulting in additional incentives for consistently high conversion rates. Show less

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  GEIB LOYALTY CARDS SERVICES LLC

  Feb 2024 - Aug 2024

  Relationship Officer

  • Achieved sales goals consistently (6 cards monthly) with effective communication skills, persuasive presentations, and strong product knowledge.• Conducted successful outbound calls (+80 calls daily) to generate new leads and expand the company’s client base.• Increased revenue through cross-selling products, and investment opportunities to existing customers.• Built long-lasting client relationships, providing exceptional customer service and personalized assistance.• Built strong relationships with customers to increase retention and loyalty.• Maintained accurate records of all transactions, updating client information regularly for improved data management practices. Show less