
Ali Hakami
Customer Service Specialist

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About me
Sales Manager | Sales Leadership | Business Development | Revenue Growth | Team Management | Communication | Negotiation | Customer Service | Strategic Planning | Marketing
Education

جامعة الملك عبد العزيز
2013 - 2017جيد علم نفس
Experience

شركة لاند مارك العالمية ( سيتي ماكس )
Oct 2010 - Oct 2011Customer Service Specialist- Worked as a customer service representative, cashier, and support services in a clothingstore.- Welcomed customers, answered their inquiries, and guided them to the products theywere looking for.- Conducted payment, refund, and exchange operations and ensured the accuracy of recei-ved and issued amounts.- Inspected the quality of products before delivering them to customers, and adjustedprices and weights as needed.

شركة محمد عثمان المعلم
Jun 2012 - Feb 2013Branch Manager- Responsible for the Al-Rawdah Mall branch of the well-known American clothing brandChampion, where Mohammed Othman Al-Muallem Company is the agent.- Managed the branch in terms of employees, sales, inventory, and marketing.- Achieved a 25% increase in sales within six months and received recognition from seniormanagement.- Trained and developed the sales team's skills and motivated them to achieve goals andquality.

MEDGULF Saudi Arabia
Apr 2013 - Apr 2014Sales Specialist- Worked in sales of vehicle insurance for individuals and medical insurance.- Visited potential clients and presented suitable insurance plans for their needs and budgets.- Prepared quotations, contracts, invoices, and necessary documents to complete salesoperations.- Coordinated with the service team to ensure customer satisfaction and problem-solving.

التشطيبات العاجلة للمقاولات ( بن لادن للمقاولات )
Oct 2014 - Nov 2015Administrative Assistant- Responsible for employment contracts and medical insurance for employees, issuingsalary, attendance, and leave certificates.- Entered employee data, attendance, and leave into the ERP system and prepared monthlyreports for HR management.- Communicated with suppliers and relevant parties to purchase office supplies, maintenance, and services.

Al Sagr Cooperative Insurance Co
Apr 2016 - Dec 2022Senior Sales Agent- Responsible for group medical insurance sales, vehicle insurance for companies and individuals, travel insurance, and medical malpractice insurance.- Achieved 120% of the monthly sales target in 2020 and received the Best Sales Employeeaward.- Managed relationships with over 50 major clients, providing them with after-sales serviceand resolving problems and inquiries.- Developed a marketing strategy to increase awareness of the company's insurance services and participated in promotional campaigns and awareness events. Show less

Oasis Battery Solutions
Jun 2023 - Jul 2024Sales Coordinator
The Chefz
Jul 2024 - Dec 2024Sales development specialistAs a Sales Development Specialist, I am responsible for generating sales opportunities and expanding the customer base by directly engaging with potential clients. I work to identify their needs and offer solutions that meet their requirements. My responsibilities include:Researching new potential clients and developing proactive strategies to reach them.Engaging with prospects through phone calls, emails, and social media.Identifying and evaluating sales opportunities based on market analysis.Collaborating with sales and marketing teams to ensure sales targets are met.Managing sales data using Customer Relationship Management (CRM) tools.Regular follow-up with prospects to maintain and develop business relationships. Show less

Luxury Carts
Dec 2024 - nowExecutive Sales Specialist
Licenses & Certifications

Introduction to Strategic Human Resource Planning
Doroob دروبJan 2023
Purchasing Management and Project Stakeholders
Doroob دروب
Fundamentals of Electronic Retail andSupply Chain
Doroob دروبMay 2024
PMP Preparation Course
UdemyNov 2023
Assistant Underwriter Certificate Qualification Course - Part 1
Doroob دروبDec 2022
Retail Sales Management
Doroob دروبDec 2022
Self-Marketing
Doroob دروبDec 2022
Franchise
Doroob دروبMay 2024
Leadership Skills
Doroob دروبMay 2024
IFCE Insurance Foundation Certificate Examination
The Financial Academy | الأكاديمية الماليةMay 2013
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