Alina Enache

Experience

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  Bitdefender

  Apr 2007 - Nov 2008

  Customer Care Representative

  Solving sales and technical issues in a timely fashion.Offering dedicated consultancy and technical support for BitDefender products on Windows platforms.Interacting constructively with the Technical and Corporate Departments in order to solve the issues customers dealt with.

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  Oracle

  Mar 2009 - Aug 2013

  Contract Renewals Specialist for the French Market

  Contacting customers in order to renew support contracts, persuading them to renew every year, presenting them the value the support contracts bring to them. Renewing the support contracts. Answering different questions customers may address by e-mail and/or phone.Every month, I would have managerial competencies, organizing the tasks of my team colleagues. I would check the daily reports, and distribute the different tasks that were to be fulfilled every day.

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  NetSuite

  Sept 2013 - Sept 2014

  Technical Support Specialist

  Communicate effectively with individuals/teams in the program to ensure high quality and timely resolution of customer requests. Assisting customers in matters related to the product, answering different questions the customers may address by email and/or phone. Identifying the customers’ needs and performing troubleshooting and analysis. Providing technical assistance and advice regarding different issues the customers may encounter regarding Customization, Support Management, Sales Force Automation. Show less

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  Atlassian

  Apr 2016 - now

  Working with the EMEA market, mainly the French Market both direct (end-users) and indirect (Solution Partners who help customers implement solutions through consulting, sales, and technical services). My main aim is to assist with increasing customer loyalty and collecting customer churn reasons. Other objectives:- Increase the software maintenance renewal rate through effective inside sales techniques on Server and Enterprise products.- Improve our understanding of why some customers renew and some customers churn in order to drive improvements in tactics and strategy- Maintain deep understanding of product updates and new offerings and articulate those improvements to customers and Solution Partners (JIRA | BitBucket | Confluence | Stride)- Track sales activities, customer data and customers status within internal systems - Project Management Show less

  • Senior Customer Retention Manager

    Apr 2022 - now

  • Enterprise Customer Retention Manager at Atlassian

    Jan 2020 - Mar 2022

  • Loyalty Advocate- Renewals Specialist

    Apr 2016 - Dec 2019
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  Educational Institution

  Jan 2020 - now

  Professional and Wellness Coach