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Rohit Shetty

Rohit Shetty

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location of Rohit ShettyMumbai Metropolitan Region

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  • Timeline

  • About me

    Senior Technical Lead at Infosys | Expert in Technical Process Management

  • Education

    • South Indian Welfare Society

      2015 - 2018
      Bachelor of Commerce - BCom Business Administration and Management, General

  • Experience

    • Infosys

      Jan 2019 - now

      1. Maintaining the backlog and make team work on aging requests.2. Prepare Monthly Roster for the team.3. Check Team Production tracker and ask Quality team to Audit those trackers4. Update Process Documents - SOP and Team's data trackers.5. Improve process knowledge by conducting monthly KT and PKT.6. Achieving SLAs and KPIs which is agreed with the clients and also provide data such as Client reports, SLA and KPI on monthly basis.7. Work on client feedbacks and provide the RCA wherever required.8. Monitoring Quality of work for every members.9. Managing team and addressing the issues, if any.10. Working on higher management tasks. Show less

      • Senior Technical Lead

        Jul 2024 - now

      • Technical Team Lead

        Nov 2022 - Jun 2024

      • Technical Process Specialist

        May 2021 - Oct 2022

      • Senior Technical Process Executive

        Feb 2020 - Apr 2021

      • Technical Process Executive

        Jan 2019 - Jan 2020

  • Licenses & Certifications

    • Advanced Lean Six Sigma Yellow Belt

      Live Certification Masterclass of Sparen & Gewinn Consulting
      Dec 2022
      View certificate certificate

    • Infosys CS100

      Infosys
      May 2019

    • ITIL Foundation Level

      Infosys
      Jun 2019

    • 3M for Process Management

      Infosys
      Aug 2023

    • Infosys CS200

      Infosys
      Jun 2022

  • Honors & Awards

    • Awarded to Rohit Shetty
      Best Technical Team Lead Infosys Aug 2023 Best Team Lead Award
    • Awarded to Rohit Shetty
      Special Achievement Award INFOSYS Aug 2023
    • Awarded to Rohit Shetty
      iStar Award Infosys Apr 2022 Won iStar Award incentive of 40k
    • Awarded to Rohit Shetty
      Rising Star Award Infosys Nov 2021 Won Rising Star Award - 2 times
    • Awarded to Rohit Shetty
      Outstanding Player Infosys Oct 2021 Won Outstanding Player Award
    • Awarded to Rohit Shetty
      Extra Miler Award Infosys Jun 2021 Won 2 times Extra Miler Award
    • Awarded to Rohit Shetty
      Spot Awards Infosys Jun 2019 3 times Spot Award Winner

  • Volunteer Experience

    • Student Volunteer

      Issued by Orion Fest on Dec 2017
      Orion FestAssociated with Rohit Shetty

    • Student Volunteer

      Issued by Tirupati Temple on Oct 2017
      Tirupati TempleAssociated with Rohit Shetty