Fernando Perez Rubio

Experience

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  Teleperformance

  Aug 2007 - Sept 2014

  Responsible for the development of the teamKnow your people and reflect Values (People Retention) Lead your people (feedback) Manage People availability (Driven Factors) Adaptability to change (Client – Driven Factors) Adaptability to work under pressure

  • Account Manager

    Apr 2013 - Sept 2014

  • Senior Operations Manager

    Oct 2012 - Apr 2013

  • Operations Manager

    Dec 2009 - Oct 2012

  • Supervisor

    Feb 2009 - Dec 2009

  • Quality Assurance Specialist

    Aug 2008 - Feb 2009

  • Customer Service Representative

    Aug 2007 - Aug 2008
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  Tata Consultancy Services

  Sept 2014 - Feb 2020

  Project Manager / Agile

  PM / Technical Release Manager (CITI) PM / Agile (Kaiser Permanente) PM / Scrum Master (Aetna) PM / Technical Release Manager (CITI) PM / Infrastructure (Morgan Stanley)

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  Mphasis

  Jul 2020 - Oct 2021

  Project Manager / Scrum Master

  Create and manage test plan based on PMO guidelinesMonitor and control overall Finance test execution schedule (Milestones) ex. sign off, scope, executionDelivers weekly status to FI PMOLead test status meetings (IT drive defects portion, Finances drive status)Updates Kick off materialConsolidate scope for testing

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  NTT DATA

  Feb 2022 - Mar 2024

  Scrum Master

  Inter American Development BankSupport Management Team Lead (Scrum Master)Main point of contact with clients and providing status on a daily basis.Team management and backlog assignment according to incidents raised by client.Responsible for leading the support and management team of the assigned developers and QA.Responsible for the daily meeting with the team and questioning daily progress.In charge of providing monthly status with the internal work team.In charge of managing the service now platform.In charge of managing the Jira tool using Kanban methodology.Responsible for the corresponding documentation according to the progress of incidents. Show less

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  Brillio

  Jun 2024 - now

  Lead Operations