Mohammed Adel

Experience

• 

  Noon

  Sept 2017 - Jul 2020

  Educating the sellers about Pre-Ship and Post-Ship returns.Tracking all shipments movements since received at the warehouse until shipped to the customer.Providing the seller with all the details, GRN, and PODs for their returns.Requesting the warehouse team to resend rejected returns under new AWB.Raising commercial POs for returns that have exceeded the SLA to inbound to Noon retail and compensate the seller.Advising all sellers to leave their remarks on the RTV voucher for each unitInforming all the seller about the dispute process, which implies accepting the RTV and raising a dispute should the seller receives a damaged, Wrong, In-Complete, or missing units.Performing an audit for sellers who are raising disputes on a regular basis and requesting the DA to remain at the seller's premises until the seller consolidate the RTV and leave his remarks on the GRN.Investigating the reason of the dispute within the provided SLA to gain the seller's trust with the process and billing the responsible team. Approving all disputes’ compensations for orders worth of 500 AED after providing the RCA.raising all dispute above 500 AED to the management's approval and requesting a collection for the disputes return. Show less Accessing Aramex premier for E-Commerce cases to track all cross border shipmentsTrack & record all the orders that aren’t delivered within the 5 days of being handed over to the shippersSorting up data to set up CZENTRIX, auto dialing system to fasten outbound calling. Addressing business requirements, growth and improved service through Operations restructuring.Follow up with third party shippers ensure maximum delivery for the delayed shipments.Create, publish daily reports providing the delivery percentage for all the orders that have been pending for 1 week of the order shipped.Formulating Monthly/Quarterly Business Review Documents & presenting it to the ManagementRoot Cause Analysis on all these orders to understand the reason for delay in delivery and provide resolutions/information to expedite the deliveries.Provide resolutions to escalation tickets raised by customer service departments concerning customers’ order which aren’t delivered by third party shippers after 5 days of the order being shipped. Show less

  • Senior Associate, E-Commerce-Marketplace Ops

    Jan 2019 - Jul 2020

  • Disputes-RTV Escalation Group UAE/KSA

    Aug 2018 - Jul 2020

  • NDR (Logistics)

    Mar 2018 - Aug 2018

  • Escalation Specialist

    Dec 2017 - Mar 2018

  • Seller Support Executive

    Sept 2017 - Dec 2017
• 

  Noon

  Feb 2022 - now

  Team Leader, E-Commerce-Marketplace Ops

  Welcoming new sellers and introducing them to the platform, How to use, list, track, and run ads for their products.Educating sellers on how to increase the sales and running promotions for their highest selling products.Monitoring seller's performance, Checking the rejections, cancellation rates and taking counter-measures as per SOP.Training new executives and doing weekly audits to ensure proper results and maintain KPIs.Receiving RTV data and connecting with the seller's to inform them that their items are ready for collection from the WH.Coordinating with 3 party fleet partners for vendors that have their returns delivered back to them.Ensuring that all returns are handed over correctly and returns.Compensating sellers for their returns in case of damage, wrong items as per the disputes process. Show less