Zoe Harrington

Experience

• 

  Selfridges

  Sept 2007 - Jul 2008

  Associate and Visual Merchandiser

  Helped launch the UK’s first ‘IT’ SUGAR’ confectionery unit through effective planning and excellent customer service and collaborated with the team for constructing displays by strategically placing products that helped in boosting sales.

• 

  S’blended Milkshakes Ltd

  Jul 2008 - Jul 2010

  Training Manager

  Developed a structured HR plan focused on a brand image that helped the startup company in opening 10 stores across the UK, all in UK shopping centres and trained the personnel for 10 different locations. Furthermore, trained the franchise owner for the site launch and trained the site managers which helped in improving the company's KPI.

• 

  Krispy Kreme UK and IRE

  Sept 2010 - Sept 2011

  Store Manager

  Trained a team of 13 members to ensure the consistent delivery of customer service as per Krispy Kreme's standards and worked hard to obtain exceptional results on all retail eyes mystery shops by establishing a motivating work environment by arranging regular team meetings for appreciating all the members of the team.

• 

  SirCorp (Jack Astors)

  Jan 2012 - Mar 2017

  Service Manager

  Developed training programs for all six supervisors and shifted leaders in alignment with SIR Corp values that helped in developing a team capable of delivering excellent service to customers. in addition, established a productive work environment through the implementation of sales contests and by arranging team meetings which helped improve employee engagement.

• 

  City & Guilds

  Jun 2019 - Dec 2021

  Creating processes that are fit for purpose, driving KPIs, building and leading teams to success Scheduled meetings with clients both in-person and online via software systems like LA, SAP and Web IC and provided excellent customer service to clients via calls and email.

  • Operations Team Lead

    Dec 2019 - Dec 2021

  • End Point Assessor Coordinator

    Jun 2019 - Dec 2019
• 

  Kineo

  Jan 2022 - Mar 2023

  Customer Success Manager
• 

  Connectr

  Mar 2023 - now

  Customer Success Manager