Paul Herz

Experience

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  Autohaus Alfred Grasser e.K.

  Jun 2005 - Dec 2008

  Office Manager

  Managed all aspects of office operations, including scheduling appointments, coordinating meetings, and handling phone and email communications to ensure smooth and efficient workflow. Maintained accurate records and organized files using office management software for tracking budgets, expenses, and client information, which contributed to informed decision-making.Provided high-quality customer service by professionally resolving inquiries and building strong relationships with customers and vendors, ensuring satisfaction and retention. Trained and guided employees on administrative procedures and customer service protocols, fostering a collaborative and productive environment.Analyzed data and prepared reports to identify opportunities for improvement, making recommendations to enhance operational efficiency. Assisted in the development of training programs and created onboarding materials to facilitate the smooth integration of new employees.Managed the inventory of office supplies and dealership parts, coordinating deliveries to maintain availability and avoid disruptions. Optimized office budgets and resources, ensuring alignment with productivity and profitability goals through efficient resource allocation. Show less

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  Bundeswehr (German Federal Armed Forces)

  Jan 2009 - Dec 2020

  At the Infantry School in Hammelburg, I was responsible for planning and conducting tactical training programs for soldiers, focusing on infantry tactics and operational deployments. These programs aimed to enhance the soldiers’ readiness and operational capabilities. Additionally, I managed and maintained data and information systems to support training processes and ensure data integrity throughout the programs.I assisted in tactical planning and coordinated logistical measures to ensure the smooth execution of military maneuvers. Furthermore, I implemented and managed IT maintenance protocols and provided IT support for military communication systems to guarantee system availability during training. To increase training efficiency, I developed and adapted training programs and materials, continuously improving the skills of the troops. Show less I was responsible for planning and executing a site-wide hardware rollout to modernize IT infrastructure across multiple naval facilities and seafaring units. I developed and implemented a comprehensive printer management system, optimizing resource usage and reducing operational costs for the entire base. Additionally, I independently negotiated and managed external service providers such as BWI, ensuring that all services and deliveries met the specific requirements and standards of the naval base.In addition to supporting and overseeing restructuring efforts to meet new operational demands, I ensured the smooth integration of new systems. I also conducted comprehensive system tests to evaluate the stability, performance, and user-friendliness of new IT tools before their implementation into the military network. Show less Coordinated IT and communication systems to support military operations and training programs, ensuring smooth and efficient workflows. Managed and maintained IT infrastructure to guarantee system readiness, enabling efficient execution of operations and training. Led and coached a team of soldiers, enhancing their IT competencies and preparing them for various scenarios to maximize operational effectiveness. Responsible for cybersecurity, including implementing security measures and conducting regular threat assessments to maintain cyber defense and network security.Analyzed and evaluated critical security data to identify potential risks, ensuring compliance with security protocols to protect personnel. Assisted in planning and executing logistical measures, as well as implementing new technologies to enhance operational efficiency. Coordinated and procured resources to ensure logistical readiness and support military operations. Led projects to improve communication networks and integrate new technologies to enhance unit performance and efficiency. Prepared training programs for international deployments, equipping soldiers with the necessary knowledge and skills for overseas missions. Show less

  • IT Support Technician

    Jan 2009 - Dec 2020

  • IT Project Manager

    Jan 2009 - Dec 2020

  • Information Technology Security Specialist

    Jan 2009 - Dec 2020
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  E.solutions GmbH

  Apr 2022 - Jan 2023

  Test Engineer

  I developed comprehensive test plans, scenarios, and use cases to support project goals, ensuring alignment with industry standards. I created and maintained both manual and automated test scripts, regularly reviewing technical documents and providing timely feedback to optimize testing accuracy and efficiency. Implementing end-to-end automation for functional and regression tests, I built automated scripts for repetitive tasks and conducted regression tests to assess software updates.I closely monitored software defects, working with developers to resolve issues and providing insights through detailed defect reports. By analyzing test data, I identified trends and made recommendations to enhance product quality while maintaining a comprehensive defect database.I documented testing procedures and results, creating detailed reports to support future project needs. I presented findings to management, facilitating discussions on quality improvements. Additionally, I trained and mentored junior engineers, fostering innovative testing solutions and leading engineering teams to meet project deadlines within budget.Collaborating with project managers and developers, I applied Agile and Scrum methodologies to optimize processes and implement continuous improvement measures. I conducted technical evaluations to optimize testing processes, supporting system integration and validation while researching emerging technologies to enhance QA efficiency. Show less

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  Fraserway RV

  Jun 2024 - Oct 2024

  Customer Service Representative

  Provided exceptional customer service by promptly addressing inquiries, assisting with product selection, and efficiently resolving issues, building strong customer relationships through empathy and professionalism. Offered trilingual support in English, German and Russian, ensuring effective communication with a diverse customer base. Developed a deep understanding of products, services, and customer service best practices to deliver accurate and relevant information.Investigated and resolved customer complaints by collaborating with management and cross-functional teams to implement solutions and enhance customer retention. Recommended and implemented operational improvements to increase team productivity and service quality. Trained and mentored new staff on company policies and customer service protocols, fostering a collaborative learning environment. Supported sales efforts with product knowledge and alternative solutions to meet customer needs. Show less

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  Bass Pro Shops

  Oct 2024 - now

  Sales Associate

  In my role as a Sales Associate at Bass Pro Shops, I analyzed customer needs to provide tailored recommendations, identified areas for operational efficiency, and managed inventory levels to optimize stock levels. • Demonstrated a detail-oriented and customer-centric approach in analyzing customer needs.• Enhanced communication and teamwork within the department by identifying areas for operational efficiency.• Applied data analysis skills to optimize stock levels based on seasonal demand and sales trends. Show less