Jyotsana Singh

Experience

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  Infosys

  May 2014 - Oct 2015

  Process Engineer

  • Handling Escalation, all customer and distributor queries• Six Sigma Yellow belt project member, contributed in process change• Support team in sale activities, processing of all financial & non-financial transactions• Awarded for the process improvement and escalation management

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  Oracle India Pvt. Ltd

  Dec 2015 - Jun 2016

  Business Analyst

  • Responsible for timely resolution of customer’s queries & convincing them to retain investment.• Successfully managed customer support team responsible for timely execution of all the transactions• Handled quoting & configuration of B2C, escalations and client calls • Supervised overall process change TAT project implementation

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  HGS - Hinduja Global Solutions

  Oct 2016 - May 2018

  Team Leader

  • Responsible for processing of all financial & non-financial transactions• Manage 40 people team for customers retention• Successfully handled and resolve customer queries• Collaborate activities between all HR, training and development team for Operational progress• Established Daily progress crm system and ensured timely release of all reportsFields : Team Handling, Customer Retention, RecruitmentTools : Oracle CRM

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  Jana Care

  Jun 2018 - Sept 2019

  Assistant Operations Manager

  • Responsible for design, implementation and maintenance of user profiles based on business justifications • Collaborate with Global Procurement team to create test scenarios, ensure testing and resolve testing errors during device manufacturing and upgradation.• Managed Global Service Desk (L1 support) for Jana Care system and resolved escalation.• Designing product training protocols as per the business model for an effortless scale-up of B2B projects. Led the design of communication and marketing material for effective communication by the customer service team with B2B partners and doctors. • Involved in hands-on work in designing user evaluations and collecting product feedback for improving user experience in accordance with the human centered design approach.• Responsible for Process Management – process documentation flow, providing training to the global teams• POC for key national and international (USA, Malaysia, Indonesia, Kenya, South Africa, and Mexico) accounts and working internally with teams to ensure customer retention and on-time customer deliverables.• Managing the order schedule of new inventory and leading teams internally to implement new processes.• Monitor and release weekly KPI’s to management.• Coached and motivated a 4-person operations team to develop competencies. Directed day-to-day operations department activities, establishing rapport with team members to facilitate effective communication and coordinationFields: Medical Device Manufacturing, Contract management, Procurement, Change management, e-Commerce, Supply Chain Tools : Exotel, ERP, Confluence, Sharepoint Show less

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  Being Social-एक नई शुरुआत

  Jan 2019 - Feb 2023

  Volunteer

  • Taking educational sessions for Kids and Adults• Helping with setting up events and post-event processes.

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  Cogoport

  Sept 2019 - Jan 2021

  Operations Manager

  • Building a Market Network SaaS Platform to: ✔ Help importers and exporters manage international trade and logistics with ease.✔ Help the logistics service providers who move their cargo, digitise their business and grow faster.✔ Connect all activities across the trade lifecycle, and bring the entire network for cross border trade, logistics, and finance under one roof.• Strategic Initiatives - Taking key strategic initiatives to improve the service levels and supply performance for the organization.• Service Coverage & New vendor development - Planning and execution of freight Forwarder network development for Cogoport across India. Identifying the gaps in the service portfolio and developing key strategic suppliers for the same. Ensure the service coverage out of all the major seaports and for multiple shipping lines for the organization.• Commercial & Credit Agreements - Ideation and creation of key commercial agreements and SLAs for Suppliers based on different financial models. Negotiation and ensuring credit agreements with the suppliers to drive up the organizational DPO.• Competitiveness and Profitability - Ensuring rate competitiveness & profitability from the suppliers.• Product optimization & adoption - Identifying the gaps in the supplier product and driving up the platform adoption for Cogoport suppliers.• Team mentorship & performance - Creation of KPIs and MIS for team & supplier performance. Training and mentoring the team to fill up the gaps in performance. Show less

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  Unicommerce

  Sept 2021 - Sept 2022

  Project Manager

  • Responsible for global supplier management (SMB, Mid-Market).• Lead Global API Integration & CRM Implementation project “Uniware” tool, this includes✔ Quality Management – Collaboration with internal & external business experts to design and finalize testing scenario’s ✔ Stakeholder Management – close collaboration with management & internal stakeholders to ensure stakeholder engagement which enables identifying stakeholder customization requirements✔ Development - Collaborate with cross functional team of internal stakeholders and Ivalua technical team for customization, ensured extensive testing and approval from Internal stakeholders✔ Ensuring Roll out of tool and giving training to users• Lead L1/L2 Support desk to support business users, released KPI to management • Managed the Change and Releases of Kapture Tool upgrades, release of Global Comm’s and ensuring re-fresher training for employees & users• Collaborated with internal stakeholder and management for approval. Fields : eCommerce, Market Place Management, Change managementTools : Uniware, Kapture, Confluence, Jira, Postman Show less

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  Lunds kommun

  Jul 2023 - now

  Therapeutic Art Facilitator

  As a Therapeutic Art Facilitator, I embark on a creative journey with my client. Together, we explore the incredible world of therapeutic art and its power to heal, inspire, and transform.As a Therapeutic Art Facilitator, my role is to guide client through the therapeutic process of self-discovery and healing using the medium of art. Through the sessions, we engage in a variety of artistic activities that allow client to express their thoughts and emotions, find solace in creativity, and uncover new insights about yourself. This process is not about artistic skill; it's about using art as a tool for self-reflection, personal growth, and emotional well-being. Show less

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  New to Sweden

  Sept 2023 - now

  Copywrite Social Media Content Creator

  New to Sweden is a non-profit organization that helps Sweden attract & retain international talent. We work directly with the public sector, companies, internationals, and the Swedish community to create a smooth integration experience.I Create social media content for both New to Sweden enhancing posts using Canva and Trello. In addition, my contributions include:• Collaborating in a team to develop a highly acclaimed 4-course job readiness training program for immigrants, with a particular focus on group exercises and supporting materials.• Generating engaging content for Instagram and LinkedIn, resulting in increased follower counts across various social media platforms.• Co-creating the Ready to Work program, where I contributed to the design and refinement of course materials.• Crafting web content for an upcoming national inclusion campaign.• Working effectively with relevant stakeholders for efficient project implementation.• Developing excellent leadership, candidate & client relations and communication skills to liaise effectively with all project stakeholders. Show less

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  Soothla

  Feb 2024 - Sept 2024

  Marketing and Communication Specialist

  • Curating Social Media Presence: Generate captivating and informative content across Soothla's Instagram, Facebook, and potentially TikTok platforms. Stay abreast of current trends and optimal strategies to ensure our social media outreach is impactful and resonates with our intended audience.• Formulating Social Media Strategy: Developed comprehensive social media strategies that align with Soothla's overall marketing objectives. Designed key performance indicators (KPIs), and established a content calendar to guide social media activities.• Sparring Partner to the Founder: Collaborated closely with Soothla's Founder to provide insights and recommendations on marketing and communication strategies. Offer fresh perspectives and help shape the company's brand identity and messaging.• Optimizing the Website for SEO: Enhanced the visibility of Soothla's website through search engine optimization (SEO) techniques. Conducted keyword research, optimized website content and structure, and implemented on-page SEO strategies.• Setting Up Ads on Google and Meta: Managing Google Ads and Meta (Instagram and Facebook) campaigns to drive traffic to Soothla's website and increase brand awareness. Utilize advanced targeting options and optimize ad campaigns based on performance data.• Implementing Email Marketing: Managing Soothla's email marketing campaigns. Create engaging email newsletters, segment email lists, and track campaign performance to measure results.• Writing Blogs and PR Releases: Crafted compelling blog posts that educate, inform, and engage our target audience. Develop well-structured PR releases to announce Soothla's latest products, partnerships, and initiatives. Show less

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  Soulfulpallette

  Sept 2024 - now

  Founder