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Richard M.

Richard M.

Followers of Richard M.220 followers
location of Richard M.Southampton, England, United Kingdom

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  • Timeline

  • About me

    Controls Assurance Manager at Royal Bank of Scotland

  • Education

    • Maidstone Grammar School

      1981 - 1986

  • Experience

    • Royal Bank of Scotland

      Jan 2001 - now

      Assessing the risk profile of Branches and Relationship Managers using a variety of methods including desktop analysis, in-depth questioning, sample testing and site visits. Looking beyond the process checks to identify wider business risks.Evaluating and escalating situations which merit deeper levels of investigation.Developing strong two way relationships with stakeholders whilst ensuring they accept responsibility for all operational, regulatory and credit related issues.Coaching staff where behaviour and/or knowledge falls below the standards required. Show less

      • Control Quality Manager

        Sept 2013 - now

      • Assurance Manager (Internal Auditor)

        Jul 2007 - Aug 2013

      • Learning Consultant

        Oct 2003 - Jul 2007

      • Project Manager

        Nov 2002 - Oct 2003

      • Master Trainer

        Jan 2001 - Nov 2002

  • Licenses & Certifications

    • Certificate in Training Practice

      Chartered Institute of Personnel and Development
      Jul 2001

  • Honors & Awards

    • Awarded to Richard M.
      Best Continuous Improvement Submission Head of Assurance, UK Retail, Royal Bank of Scotland Jun 2013 Submitted a suggested improvement to an internal process that would save every colleague (c.80) time in their day to day work.
    • Awarded to Richard M.
      Star Continuous Improvement Submission UK Retail, Royal Bank of Scotland May 2012 A BBC News investigation revealed a shortfall in knowledge amongst Customer Service staff in High Street Banks regarding the Payment Services Directive. I submitted a suggested solution which involved creating an Intranet based reference of actions required in response to customers' questions.