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Viviane Rinaldi

Viviane Rinaldi

Sales Representative and Trainning People

Followers of Viviane Rinaldi2000 followers
location of Viviane RinaldiSão Caetano do Sul, São Paulo, Brazil

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  • Timeline

  • About me

    Account Executive | Account Manager | Sales Specialist | Customer Success

  • Education

    • GSS - Global Sales School - IBM

      2021 - 2021
      Business and Social Skills

      Actividades y grupos:Sales, Opportunity Identification, Deal Making, Negotiating, Client Relationship, Proposal Creation, Client Experience, Client Value, Digital Sales, Creating Value, Growing Revenue With a focus on performance differentiators; leverage teaming and collaboration to win; build and maintain client relationships; identify, qualify and win opportunities; deliver value-driven proposals; and lead client conversations on key business imperatives.Global Sales School sparks productivity and success. Global Sales School (GSS) prepares sellers with the skills needed to deliver differentiated client experiences—and win in the marketplace. GSS includes: Work-based and… Mostrar más With a focus on performance differentiators; leverage teaming and collaboration to win; build and maintain client relationships; identify, qualify and win opportunities; deliver value-driven proposals; and lead client conversations on key business imperatives.Global Sales School sparks productivity and success. Global Sales School (GSS) prepares sellers with the skills needed to deliver differentiated client experiences—and win in the marketplace. GSS includes: Work-based and performance-based learning Practice calls and real-life sales challenges and deliverables Focus on performance differentiators that matter most to successful sellers Mostrar menos

    • CIEE

      2006 - 2006
      Workshop A Construção de uma Marca

    • CIEE

      2005 - 2005
      Workshop Desenvolvendo as Capacidades Interpessoais

    • CIEE

      2005 - 2005
      Workshop Como Trabalhar em Equipe

    • ESPM Escola Superior de Propaganda e Marketing

      2010 - 2010
      Workshop Líder Coach

    • ESPM Escola Superior de Propaganda e Marketing

      2009 - 2009
      Workshop A Pesquisa que Funciona

    • Universidade Metodista de São Paulo

      2005 - 2008
      University Advertising, publicity, marketing, incentive campaigns, event planning and marketing research

      Actividades y grupos:Top award for best Market Research project Top award for best Sports Marketing project Award given to the best project of the year

  • Experience

    • Inter School Idiomas

      Feb 2001 - Mar 2003
      Sales Representative and Trainning People

      Sales team management and training;Sales of Language Courses;After sales service.

    • Delphi

      May 2003 - Jan 2005

      Customer service;Support to the sales team;Order billing;Administrative activities. Managing the movement of externally allocated files - national level;Purchases of office supplies;Debt distribution – MFG-PRO system;Support for employees regarding the acquisition of office supplies, requesting a courier and retrieving and obtaining files.

      • Sales Administrative Specialist - Aftermarket

        Jan 2005 - Jan 2005

      • Office Services Administrative Specialist - HR

        May 2003 - Jan 2004

    • Maxitrate Tratamento Térmico e Controles

      Sept 2005 - May 2007
      Client Services Representative

      Customer Service (B2B- Automotive sector)Interlocution and Negotiation of deadlines with Production and Sales team;Elaboration of packing list of deliveries;Constant focus on meeting customer needs with excellence, ranging from faster delivery to avoiding the stoppage of a production line.

    • House Press Editora e Propaganda

      Jun 2007 - Jan 2011

      Management and development of the Research and Database team focused on B2B;Development and analysis of Market Research;Coordination and support in the development of the Relationship Program;Database development and management;Development of management reports;Support the service area. Development and analysis of Market Elaboration of Analytical Report of the Data obtained through Qualitative and Quantitative Research;Analysis of the notes obtained and report with suggestions for solving problems and points to improve;Elaboration of Market Research focused on B2B;Market Research Analysis;Database Analysis;Database Categorization.

      • Research and Database Coordinator

        Nov 2009 - Jan 2011

      • Research and Database Analyst

        Jun 2007 - Nov 2009

    • IBM

      Jan 2011 - May 2023

      Account Manager for end-to-end digital transformation and automation projects, my mission is to take care of how the IBM Business Unit and our clients can maximize the benefits of our solutions, seeking to deliver a relevant, fluid, transformative and unique journey for our clients, building solid and trusting relationships, delivering excellence and improving our customers' relationships and digital journeys, ensuring greater agility and security in negotiations, processes and transactions, always placing the customer at the center.Trusted consultant in electronic signatures, Digital Certificates and platforms that transform our Customers’ journeys.Consultative analysis with account executives, operational, compliance and legal areas, to identify details of the process that can be improved, transformed and simplified, helping to solve problems, adding value to the operation and experience of everyone involved in each stage of the process. Mostrar menos

      • Sales Development Representative - Smart Infrastructure - IBM Systems Storage, Servers e Cloud

        Jan 2022 - May 2023

      • Account Manager - Digital Transformation

        Jan 2012 - Jan 2022

      • Sales Representative - Inside Sales

        Jan 2011 - Jan 2012

    • TGT - Powered by ISG

      Nov 2024 - now
      Sales Account Executive

  • Licenses & Certifications

    • IBM Automation Practitioner

      IBM
      Apr 2021
      View certificate certificate

    • IBM Automation: Compass

      IBM
      Mar 2021
      View certificate certificate

    • Earning Advocacy Practitioner

      IBM
      Nov 2020
      View certificate certificate

    • People Skills - Communication, Presentation, Collaboration, and Problem Solving

      IBM
      Dec 2020
      View certificate certificate

    • IBM Agile Explorer

      IBM
      Aug 2020

    • Virtual Selling - Foundation

      IBM
      Jul 2020

    • Technical Foundation for Sellers

      IBM
      Nov 2019

    • CPDSv2.0: Certificate in Professional Digital Selling 2.0

      Pearson
      Jan 2019

    • Social Selling Digital Practitioner

      IBM
      Feb 2019

    • Cloud & Cognitive Patterns

      IBM
      Sept 2017