Simon Fordham

Experience

• 

  NATIONAL HOSPITAL FOR NERVOUS DISEASES, London

  Jan 1980 - Jan 1984

  Medical Physics and Physiological Measurement Technician.
• 

  Standbridge Bromley

  Jan 1984 - Jan 1988

  Systems Support Engineer

  Company designing, building and supporting high precision gyroscopic weighing systems for use primarily in the chemical industry.

• 

  Mettler-Toledo International, Inc

  Jan 1988 - Jan 1991

  Senior Systems Engineer / Service Engineer
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  Sartorius

  Jan 1991 - Jan 2004

  Provision of external (with some internal) Support for both software and hardware systems across both Divisions. Clients include ICI Autocolor, Dupont, Akzo Nobel, Herberts (Paint Scales) and Mars, Cadbury, Eli Lilly (Weighing).Preparation of Systems Business Plan.Provision of support and advice on client systems, together with internal staff.Supervision of software and hardware installation, including networks.Organisation/delivery of training programmes both for users and service personnel.Preparation of recommendations to Sartorius senior management regarding purchase of new hardware and software. Show less

  • IT Support Manager

    Jan 1998 - Jan 2004

  • Technical Support Manager Paint Scale Division

    Jan 1995 - Jan 1998

  • Systems Engineer

    Jan 1992 - Jan 1995

  • Service Engineer

    Jan 1991 - Jan 1992
• 

  Sartorius

  May 2004 - now

  Responsibilities & projects.Move End User Support from multilocal to global IT support.Setup EUS EMEA team.Global ITSM training and Cherwell rollout.Train - assist in setup of EUS AMER & APAC.New acquisition integration Support e.g., Data Analytics and Sartorius Stedim Chromatography.Outsourcing RFP for 1st level support.Setup scope and training for external 1st level partner and ensure successful go live.Re - Insourcing 1st level and setup German and French language delivery centre in Tunis.Help setup & train delivery centre in Bangalore. Insource HP rollout team in Gottingen going from 6 externals to 2 internals.IT leasing team responsibility and switch from leasing to purchasing for computers.Budget responsibilities across EMEA locations.Development and training of staff to further their careers in new teams.Global printer product ownership and involved in RFI to determine future vendor currently.Involvement in projects and close collaboration with Endpoint Design and Life Cycle Management Team. Show less

  • Manager of Endpoint Design and Life Cycle Management

    Aug 2023 - now

  • Manager End User Support EMEA

    Aug 2014 - Aug 2023

  • IT Manager North Europe

    May 2004 - Sept 2014