António Quental Cruz

Experience

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  Museu Carlos Machado

  Jul 2009 - Aug 2009

  Museum Guide - Young Occupation Program of Free Times

  • Guided and tourist tours• Access control• Ticket sales

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  Hospital do Divino Espírito Santo

  Jul 2010 - Aug 2010

  Pharmacy Assistant - Young Occupation Program of Free Times

  • Dose medications• Delivery of medicines to clinical services• Medicine stock inventory

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  Cervejaria Docas Restaurant

  Jul 2011 - Aug 2011

  Waiter

  • Serve food and drink orders• Prepare tables by setting up linens, silverware and glasses• Deliver checks and collect bill payments• Bartender service• Stock management

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  Restaurante Casa Açoriana

  Jul 2014 - Sept 2014

  Waiter

  • Cash closing of the day• Bartender service• Stock management• Serve food and drink orders• Prepare tables by setting up linens, silverware and glasses• Deliver checks and collect bill payments

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  Arco 8 Bar

  Oct 2014 - Jul 2015

  Bartender

  • Prepare and serve alcoholic and non-alcoholic beverages efficiently• Mix and prepare cocktails according to established standards• Interact in a friendly and professional manner with customers• Provide drink recommendations based on customer preferences• Keep the work area clean and organized• Ensure compliance with food safety and hygiene regulations

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  Restaurante Casa Açoriana

  Jul 2015 - Sept 2015

  Waiter

  • Order Purchasing management• Contact with suppliers• Cash closing of the day• Bartender service• Stock management• Serve food and drink orders• Prepare tables by setting up linens, silverware and glasses• Deliver checks and collect bill payments

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  Rota dos Vinhos/ Casa Açoriana Restaurant

  Jun 2016 - Sept 2016

  Head Waiter

  • Organization of the menu• Management of employee schedules• Order Purchasing management• Contact with suppliers• Cash closing of the day• Bartender service• Stock management• Serve food and drink orders• Prepare tables by setting up linens, silverware and glasses• Deliver checks and collect bill payments

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  Bensaude Hotels Collection

  Aug 2016 - Sept 2016

  Front Office Internship

  • Efficient execution of check-in and check-out processes, ensuring a seamless experience for guests• Attentive guidance to clients regarding the hospitality services offered by the hotel, providing detailedinformation about amenities, schedules, and policies• Professional handling of phone calls, providing prompt and accurate assistance to guests' questionsand requests

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  VILA GALÉ HOTÉIS

  Jun 2017 - Aug 2017

  Food & Beverage Internship

  • Pool Bar Manager• Opening and closing duties at Tertúlia bar• Organizing logistics for sunsets• Designing layouts for meeting and event rooms• Serving breakfasts, lunches, and dinners• Handling room service requests

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  Real Grocery

  Oct 2017 - Jun 2018

  Cashier

  • Stock Management• Procurement Management• Weekly menu planning• Supplier communication• Cash closing

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  Açorsonho Hotéis, Pedras do Mar Resort & Spa

  Jun 2018 - Aug 2018

  Front Office Internship

  • Provision of concierge services, facilitating restaurant reservations, organizing transportation, andoffering local recommendations to optimize the guest experience• Facilitating and managing reservations with a high level of professionalism, ensuring accuracy andefficiency in the booking process• Efficient execution of check-in and check-out processes, ensuring a seamless experience for guests;• Attentive guidance to clients regarding the hospitality services offered by the hotel, providing detailedinformation about amenities, schedules, and policies• Professional handling of phone calls, providing prompt and accurate assistance to guests' questionsand requests Show less

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  Ciprotur Hotel Group

  Oct 2019 - Mar 2024

  • Reporting to the CEO, I lead a team of over 50 collaborators• Maintaining a close relationship and engaging daily with the group's Board• Oversee the entire food and beverage department, managing breakfasts, bars, catering, restaurantoperations, staffing and budgeting• Analyze financial and consumer data reports to make informed decisions and forecast future financialplans• Develop and implement realistic budgets by leveraging historical data and monitoring currentspending habits• Identify and implement cost-effective measures, reducing inventory shrinkage and minimizing foodspoilage• Negotiating annual contracts with key suppliers• Finalizing sales agreements with major clients and hotel tourist operators• Collaborate with diverse chefs to create innovative and appealing menu types• Establish pricing strategies and order sufficient ingredients, ensuring a balance between quality andcost-effectiveness• Ensure the team consistently provides clients with stellar customer service in both restaurant andevent settings• Review and implement policies across food and beverage sub-departments, including restaurants,event management, banquets and catering Show less As an Assistant Director at a hotel, I had the honor of playing a vital role in overseeing day-to-day operations to ensure our guests enjoyed an unforgettable experience. Leading a dedicated team, I strived to uphold the highest standards of customer service while carefully coordinating events and reservations. Actively contributing to strategic initiatives for operational improvement, I made sure we always complied with industry regulations and standards. Additionally, I took on responsibilities in accounting, marketing, and vendor negotiations, broadening my role beyond just managing operations. My passion has always been to create a warm and welcoming environment for our guests, fostering a sense of unity and collaboration among our team members. Show less

  • Director of Food And Beverage

    Oct 2021 - Mar 2024

  • Assistant Hotel Manager at Hotel Ponta Delgada

    Oct 2019 - Oct 2021
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  Kairós - Cooperativa Incubação Iniciativas Economia Solidaria, CRL

  Oct 2021 - Mar 2022

  Teacher

  Subjects taught:• Entrepreneurial Initiative and Entrepreneurial Spirit

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  Escola Profissional da Ribeira Grande

  Oct 2021 - Oct 2022

  Subjects taught:• Marketing Plan• Logistics supply and stock management• Control and storage of good• Communication, sales and complaints in restaurants • Product Promotion And Advertising- MIX Fresh• Customer Loyalty- Springfield

  • Teacher

    Sept 2020 - Oct 2022

  • Teacher Advisor Professional Aptitude Test

    Oct 2021 - Jul 2022