Samantha Westley

Experience

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  Publix

  Dec 2009 - Oct 2010

  Deli Associate

  Assisted customers with finding products and making suggestions based on their interests. Prepared purchases in a timely fashion.Used up-selling techniques to promote sale items or pairings. Received all positive reviews, resulting in pay increases.

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  Karen R. Copeland and Associates

  Sept 2010 - Jan 2012

  Office Assistant

  Organized confidential information into a computer system. Administered cash and check deposits up to $3,000.Professionally answered phone calls for the office and directed as necessary.

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  Seaworld - Discovery Cove

  Feb 2012 - Jun 2012

  Guest Services Host

  Pursued the opportunities to interview upper management about their paths to success, how aspects of the company work and their takes on the industry. Attended classes and seminars held by various members of management about finance, professionalism, guest service, and other topics. Proactively worked in my areas by always looking for the next task to complete or opportunity to interact with a guest.

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  SeaWorld Parks & Entertainment

  Jun 2012 - Apr 2017

  Facilitated training to classes of up to 50 new hires.Created training aids to assist in material comprehension.Toured new hires around park providing knowledge to help them better assist guests.Ensured food safety and responsible alcohol serving policies were understood through training and assessment programs. Developed an intern program to provide growth opportunities including project presentation to senior management, interviews with managers, and networking. Facilitated focus groups and stay interviews with employees to gain perspective on work environments.Did internal audits to make note of ways to improve employee satisfaction.Communicated with employees daily to learn their thoughts on the company and how we can better their experience.Analyzed exit surveys and retention data to develop new rent ion initiatives for the company. Ensured that the check-in process exceeds guests' expectations for satisfaction through coaching and developing team members.Resolved guest issues through networking with different departments in the park. Pulled and printed reports to provide manual back up system. Updated existing Standard Operating Procedures to ensure consistency with current expectations.Partnered with leadership to create and implement a training program for new and existing trainers. Created a continual training program for existing team members. Promoted from part time to full time within two months.Part of the 2014 TripAdvisor Certificate of Excellence awarded team. Volunteer for special projects to ensure safety and efficiency levels of department. Organized the storage area with a labeling system to reduce unnecessary restocking costs.Responsible for cashing out large sums of money. Ensured all areas were maintained to proper food safety guidelines. Worked to surpass the set budget for sales within my area by motivating the team to engage the guests. Provided excellent guest service while using a POS system to sell a variety of products. Ensured security guidelines were followed in bag check and verified the validity of tickets. Partnered with fellow interns to create, and present, a working database for all signage in the park. Assisted team members with ticket issues and guest recovery. Worked with the security team to handle ticket scams as well as ensuring the area was kept secure.

  • Culinary Training Assistant Supervisor

    Jun 2015 - Apr 2017

  • Care Team Lead

    May 2016 - Sept 2016

  • Guest Relations Assistant Supervisor

    Apr 2015 - Jun 2015

  • Guest Services Assistant Supervisor

    Apr 2013 - Apr 2015

  • Culinary Operations Assistant Supervisor Intern

    Feb 2013 - Apr 2013

  • Park Hostess

    Aug 2012 - Feb 2013

  • Admissions Assistant Supervisor Intern

    Jun 2012 - Aug 2012
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  Paramount Hospitality Management, LLC

  Apr 2017 - Dec 2017

  Training Specialist

  Responsible for the training needs of three hotels with an average of 250-300 Associates across the properties. Developed training materials and presentations regarding company culture and initiatives. Researched external opportunities for providing a greater overall experience (i.e. Philanthropy, digital communication, vendors, etc.).Revamped the on-boarding orientation to realign with new company values. Developed and initiated Associate engagement programs in the form of an "employee of the month" program called The Summit Award, a birthday card program, multi-lingual "Guest Service Cards", and an updated version of an Associate Newsletter.Created engaging materials to recap workshops. Developed a training segment on proper injury reporting for management. Maintained and facilitated a structured Food Safety Training program, including TIPS responsible alcohol training, SafeStaff, and ServSafe. Show less

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  SeaWorld Parks & Entertainment

  Apr 2018 - Aug 2018

  Training Specialist

  Facilitated training to classes of up to 50 new hiresCreated training aids to assist in material comprehensionTour new hires around park providing knowledge to help them better assist guestsEnsured food safety and responsible alcohol serving policies are understood

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  Second Harvest Food Bank of Central Florida

  Aug 2018 - Feb 2020

  Volunteer Assistant Receptionist

  Share the organization’s mission and story with volunteers and potential donors in group settings of up to 1,000 individuals. Ensure that volunteers understand how their time spent impacts the mission and provide a positive experience for all through volunteer appreciation events.Detail-oriented multi-tasking while checking in volunteers, greeting guests, directing calls, and being knowledgeable on the operations of the organizationHandle the logistics of food show donation collections including the coordination of volunteers, communication with hotel/convention staff, and notifying vendors of the process. Show less

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  Seminole County Public Schools

  Feb 2020 - Feb 2022

  Monitor and complete work order tickets in a timely fashion for four school locations. Create a positive customer service experience while assisting teachers/staff with their technology needs. Assist customers with incoming support phone calls regarding technology troubleshooting.Reimage, check-in, repair, and maintain computers, laptops, projectors, and smart boards. Traveled to multiple schools to clean, sanitize, and reimaged devices to get them ready for the 2020-2021 school year. Handled troubleshooting calls on the IT Help Desk. Worked to troubleshoot issues for users and researched issues to find best case solutions. Ensured callers had excellent customer service and always followed up with needed information. Upgraded RAM on older devices. Set up new Chromebook devices with district settings. Environmental Science and Earth Space Science Taught students 9th-12th grade with high focus on student IEPs. Made quick adaptations to accommodate distance learning.

  • PC Field Tech

    Oct 2020 - Feb 2022

  • OPS with Information Services

    Jun 2020 - Sept 2020

  • Science Teacher

    Feb 2020 - May 2020
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  Part and Sum

  Feb 2022 - now

  Operations Specialist, Delivery

  Quality check ads before launch, verifying links, copy, and creative align with client expectations.Manage client communications on multiple accounts, keeping internal teams and external clients up-to-date on account needs.Lead direct buy outreach for multi-million dollar campaigns, partnering with publishers and platform reps to keep clear lines of communications and develop relationships. Build asset trafficking forms in Google Sheets and Notion to ensure an efficient upload process. Develop internal communication and workflow tools with Notion and Google Suite products including a task roadmap, helping to minimize operational cost and increase transparency across teams.Track account pacing across multiple social media platforms, ensuring adjustments are made to stay within budget.Monitor passthrough expenses in excess of $1M annually, developing processes for managing these expenses across teams, verifying associated fees and payment methods. Show less

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  The Team at HR Stories

  Nov 2022 - now

  Producer & Editor

  Edit weekly videos into podcast episodes, social media clips, and YouTube videos on a formal schedule.Provide internal organization of media files, building naming conventions and file structures.Update formatting to increase engagement and subscriber counts.