Jenny DeLand

Experience

• 

  Shoe Carnival, Inc.

  Jun 2006 - Sept 2008

  Department Lead

  • Customer relations, which included issues resolution• Cash management• Supervision of store personal • Training and development• Company policy and practice compliance• Performance management • Task management to meet deadlines • Aligning operational objectives with store resources and activities • Recognized as “Employee of the Month” nine times

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  Target

  Nov 2008 - Aug 2012

  Merchandise Brand Team Leader

  • Department head of Intimates which required the ability to effectively work with other team leaders to maintain store standards • Responsible for on boarding, training and development of new employees • Customer relations, which included issue resolution• Cash management• Inventory management

• 

  Northern Illinois Food Bank

  Aug 2012 - Oct 2014

  • Work with individuals, corporations and families weekly to coordinate volunteer schedules and plan shift arrangements with warehouse and food processing teams• Collaborate with the volunteer team to maintain over 15,000 volunteers who provided over 120,000 volunteer hours annually• Manage the Food Bank’s program for court-compelled individuals • Conduct orientation and training for volunteer ranging from 1 to 180 volunteers daily• Provide customer service to volunteers who need assistance on site, prior to or after their volunteer date. • Recruit, organize, facilitate and report on offsite volunteer projects and events • Created and updated marketing materials related to volunteer opportunities at NIFB through email and print material• Lead trainer and system maintainer of an online volunteer registration system (Civic ore) that contains all volunteer records and hours reporting • Coordinate multiple appreciation events which required the ability to effectively communicate and plan across multiple internal and external clients• Continuously develop customer relations across volunteers, donors, sponsors and the organization as a whole Show less AmeriCorps VISTA is a national service program, similar to the Peace Corps, centralized in the U.S.• Collaborated cross functionally across organization to develop, test, launch and train end users on a new online volunteer registration system (CiviCore) • Build Capacity in the volunteer program by assessing, creating and administrating new programs and procedures• Create and administer training for current volunteers, prospective volunteers, and agencies looking to start or expand their volunteer program • Updated standard operating procedures and created ‘How-To’ guides for volunteer projects currently preformed in the warehouse • Researched and implemented standard food safety and volunteer job descriptions for a bulk repackaging volunteer opportunity, which was a new department for the organization • Developed and implemented a volunteer mentor program for new volunteers which included training materials for mentors • Designed and developed a survey for volunteers who come in on a weekly basis with a 95% return rate as well as an ongoing post-shift survey to go out to all volunteer groups, families and individuals. Show less

  • Volunteer Program Coordinator

    Aug 2013 - Oct 2014

  • AmeriCorps VISTA

    Aug 2012 - Aug 2013
• 

  SMS Assist, L.L.C.

  Nov 2014 - Aug 2015

  Operations Manager

  • Manage the scheduling and completion of all services assigned by customer• Develop and maintain positive customer relations required to ensure superior customer satisfaction • Consult with customers about their service needs and wants• Identify, research, and resolve customer issues using the company’s web-based systems and databases• Receive and manage customer calls and email requests for services• Ensure proper affiliate coverage- have primary and secondary affiliates in place to manage services. Source new affiliates to perform required services, as needed• Manage all entries in the SMS databases and ensure consistency and accuracy. Ensure there are no discrepancies between the SMS Assist systems (SIM, DSS or ServiceTrack) Show less

• 

  Fox River Distilling Company

  Jul 2015 - Sept 2018

  Assistant Distiller

  • Manage purchase and inventory for retail store and production ingredients• Manage bottle and barrel inventory, fill sales orders and shipments to retail stores• Responsible for social media and other web based advertising platforms • Distillery tours, tastings, and retail sales onsite • Promote distillery at offsite events and tastings• Execute all grain mashing, fermentation, distillation, blending, barreling and bottling• General cleaning of all equipment and distillery premises• Manage production of gin, vodka, moonshine, bourbon, whiskey and other distilled spirits Show less

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  KDI

  Dec 2016 - Nov 2023

  • Project Manager II - Team Lead

    Jun 2020 - Nov 2023

  • Senior Project Coordinator - Team Lead

    Oct 2018 - Jun 2020

  • Project Coordinator

    Dec 2016 - Oct 2018
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  BlueFox Furniture

  Dec 2023 - now

  Project Manager