Yasser Al-Shammaa

Experience

• 

  CSB For Telecommunications & IT Services

  May 2008 - Aug 2009

  Network Technician

  • Configuring & troubleshooting a variety of G.SHDSL and VDSL modems produced by various companies.• Established and aligning FSO Laser Heads (Free Space Optic) produced by Cable Free (British).• Configuring Cisco products including switches (L2 and L3), Routers (870-1721-1841), WIC cards, SFP modules… etc.

• 

  Al Kanar Company (Almadina FM- Rotana Style & Mix FM)

  Sept 2009 - Sept 2013

  Infrastructure Technical

  • Configuring, troubleshooting & fixing of Terminal Multiplexers and Modems produced by (TAINET) such as MUXPro8216 and MUXPro820 which multiplexes 6 Fast Ethernet ports and up to 16 E1 channels on a single STM-1 Fiber optic output.• Configuring & troubleshooting Audio CODECS made by (Prodys {Spain}) [Pronto ISDN Prontonet LCD] which provide high Quality Audio encoding and decoding algorithms for live Radio broadcasting and wan backup solutions.

• 

  Madar Group Egypt

  Nov 2013 - Nov 2014

  Network Specialist & IT Supervisor

  o Make technical support for personal computers, workstations, servers, PBX, networks cables, and all kinds of networks components.o Established and configuring Windows Server (DNS – DHCP – Active Directory – Exchange Server …etc.) and L2 Switches (VLAN – Port security – Load balancing …etc.).o Installing and configuring SQL Server 2008 R2.o Implementation of backup policy and procedure.o Establishing VPN connection between branches and make data synchronized and replicated. o Installing and configuring biometric devices over the network. Show less

• 

  EAAC Group for Training& Consultancy

  Jan 2014 - Nov 2014

  CCNA Instructor

  o Trainer for CCNA Course.

• 

  High End General Trading

  Dec 2014 - May 2016

  Project Manager

  o Design and oversee the production of computer hardware equipment.o Estimate cost, reliability and safety factors.o Test and re-test parts to ensure they work properly.o Generate specifications for parts.o Supervise technicians and other engineers during development phase.o Build, test and modify product prototypes.o Understanding the customer's requirements and make an appropriate selection of them in terms of performance, price and quality to earn their satisfactions and to build a long term relationship with them.o Analyze information and recommend appropriate hardware to users.o Installing, Configuring and supervision a CCTV surveillance system (analog & IP) Camera's, DVR's and NVR’s, Intercom, Access controls, PBX, Sound systems, wireless communications.o Designing, planning, implementing and installation a huge networks (WAN, LAN).Installing a huge Network project in LAN.o Following up for the Annual Maintenance Contacts with the costumers.o Selling the networks products like: Cisco, HP Servers and R&M Cables.o Estimate cost, reliability and safety factors for the customer's requirements. o Understanding the customer's requirements and make an appropriate selection of them in terms of performance, price and quality to earn their satisfactions and to build a long term relationship with them. Show less

• 

  Department of Digital Ajman

  Jun 2016 - now

  Senior NOC & Data Center Engineer

  • Real time monitoring the status and performance of DC and DR facilities through DCIM, Manage Engine (OPP, APP Manager, Desktop Central, Service desk and SLA Analysis), MFA in Microsoft Endpoint, OWA in Microsoft 365, Deep Security in Trend Micro, application monitoring and RCA from Dynatrace with 24x7 call-out participation and maintaining if required, and technical support for Network Infrastructure Systems/Appliance’s and End-Users in all Ajman Government departments.• Configuration policies of PAM solution with CYBERARK and onboarding all servers, appliances, and all URL’s.• High-level, Low-level design with MPLS backbone.• Supervision of first level Service Desk employees who will assist in day-to-day operation support activities of department staff.• Performed of auditing, BCP and risk assessment of Network equipment’s and data center facilities, in accordance with all Service Processes (ITSM) and Service Level Agreements (SLAs)• First level escalation of SOC team, to check for any malicious traffic and block it from firewalls.• Providing the support and assistance for primary and secondary level of troubleshooting. • Participate in a 24x7 call-out if required. Show less