Shahnoor Modi

Experience

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  BIRLA SUNLIFE INSURANCE

  Jan 2008 - Oct 2010

  Associate Sales Manager

  Birla SunLife Insurance, Mumbai Associate sales manager (January 2009 – October 2010 Key tasks:  Completing documentation part of the entire Log in cases of Citi Bank channel. Going on calls along with the Citi Bank Relationship Manager for guiding clients on the benefits of the plan offered to them. Responsible for all policies to be issued and if Medicals to be done follow up with consumers and visit the medical centers along with consumers. To look after executive for generating appointments and daily meets of fresh Citi Bank Suvidha customers and follow up customers for Financial planning. Taking care of business volume for CITI Suvidha team.Achievements- listed as one of the Pan India top sales manager for business sourcing in a quarterWon a trip to Dubai for 3 days on best performer in Mumbai location. Show less

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  Teamlease Services Limited

  Dec 2011 - May 2013

  Customer Service Representative

  Customer service Executive Dec 2011 – May 2013Team Lease, Mumbai, India: Dec 2011 to May 2013(Project/client: Tata Power Company Ltd)• Serving daily walk-in customers at Tata power customer relation centre via tools such as ISU and CRM.• Problem solving and query resolution express counter responsibility• Part of business development and brainstorming sessions of client process and project innovation.• Safety awareness and safety warden for respective centre.

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  Conneqt Business Solutions Limited

  Jun 2013 - now

  Assistant Manager

  • Supported SAP implementation projects, focusing on modules such as Sales and Distribution (SD), Financial Accounting (FI), and Materials Management (MM).• Assisted in gathering business requirements, conducting gap analyses, and recommending solutions to streamline business processes and enhance efficiency.• Collaborated with technical teams to configure and customize SAP modules based on business requirements and best practices.• Collaborate closely with clients to understand their business processes, objectives, and pain points, translating requirements into scalable and efficient SAP BRIM SOM solutions.• Conducted end-user training sessions and provided ongoing support to ensure successful adoption of SAP solutions.• Contributed to project documentation, including functional specifications, test scripts, and user manuals, to facilitate knowledge transfer and support ongoing maintenance.• Heading 2 touch points of Tata power with team size of more than 100- Front desk & Email.• Taking care of entire project of Tata power in terms of process innovation, documents & fraud analysis, people management, hiring, training, process & product development and Safety of work place for smooth functioning of each operation.• Executed weekly schedules, training requirements, and yearly performance reviews, ensuring compliance with all policies and procedures.• Reviewed reports weekly to provide operational recommendations to executive team.• Collaborate with the Human Resources department by hiring, training, and managing staff members, increasing career growth. • Review operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures. • Being a safety warden taking care of safe and secure work place for all team members reporting to me or management for all 4 touch points.• Spearhead training and development program for new employees. Show less