Taylor Bustamante, CBA

Experience

• 

  Hallmark Cards

  Sept 2012 - Nov 2015

  Trained new employees, handled customer issues, set goals and expectations, organized store schedules Supervised all shipment processing, maintained merchandising standards, followed guidelines to present visually pleasing displays Followed all opening and closing procedures, counted cash drawers, mentored team members, pursued development opportunities Operated cash register, cleaned and organized store, welcomed customers into the store, answered phones

  • Assistant Manager

    Nov 2014 - Nov 2015

  • Merchandising Assistant

    Jun 2014 - Nov 2014

  • Key Holder

    Aug 2013 - Jun 2014

  • Sales Associate

    Sept 2012 - Aug 2013
• 

  The Point Group

  Nov 2015 - Nov 2016

  Receptionist

  Assisted the media and accounting departments on invoicing and data entry, Managed the reception area, including greeting guests and responding to telephone and in-person requests for information, Planned travel arrangements for executives and staff, Maintained and reserved the executive conference room calendar, Managed office supply inventory

• 

  Sound Productions

  Aug 2017 - Feb 2020

  Accounts Receivable Specialist

  Monitor and administer customer accounts, Prepare customer’s statements and invoices, Generate weekly cash flow reports, Determine payment terms with customers, Contact delinquent customers to secure payment, Manage and resolve customer inquiries, Collect all customer payments, Perform month-end closing procedures

• 

  ICS

  Mar 2020 - Jul 2021

  Accounts Receivable Specialist

  Managed multiple Accounts Receivable portfolios for wholesale and retail clients, Ran weekly aging reports, Identified payment discrepancies and initiated collections or disputes resolution process, Monitored the customer service line and provided assistance to customers with payment or account related questions, Maintained a professional and level headed demeanor when responding to customer inquiries by phone or email, Established strong working relationships with clients, Worked daily in the following programs: AR Docs, SalesForce, Business Objects, Mingle, and Excel Show less

• 

  Heidelberg Materials

  Jul 2021 - now

  Manage a portfolio of Accounts Receivable creditaccounts with a value between $10M and $50M annually, Initiate direct contact with external customers including payment negotiation and providing source billing documents as requested, Minimize the DSO KPI in assigned portfolio by maintaining disciplined credit routines and workflow processes, Monitor bond and lien laws, collect job information, and file notices Process and reconcile a high volume of customer payments, Initiate direct contact with external customers including payment negotiation and providing source billing documents as requested, Minimize the DSO KPI in assigned portfolio by maintaining disciplined credit routines and workflow processes, manage a portfolio of Accounts Receivable credit accounts with a value between $10M and $50M annually

  • Credit Portfolio Manager

    Mar 2024 - now

  • Credit Portfolio Rep

    Jul 2021 - Mar 2024