Michele Rugotzke

Experience

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  Franciscan Skemp Healthcare

  Jun 2001 - Feb 2006

  Certified Nursing Assistant

  • Assisted residents of both the nursing home and hospital floors with activities of daily living such as: bathing, using the restroom, brushing their teeth, and eating. Assisted residents in walking or transporting to daily activities and engaging in conversation to provide the best care possible when loved ones were not able to visit. End of life care was provided as needed and assistance given to either the LPN or RN on the floor for wound care.• Further pursued a Restorative Aide certification to work with the Physical Therapy department to ensure residents had the best quality of life/care possible. Show less

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  Ashley Furniture Industries

  Mar 2006 - Mar 2012

  Customer Relations Manager

  During my time at Ashley Furniture I held several roles and was cross-trained with multiple departments to provide support and customer service internally as well as externally. I started my tenure working as front desk support for the distribution department assisting shipping with organizing outgoing trailers, providing outside carriers their specific bills of lading, and as a 3rd party load booker for the Leesport, PA warehouse assigning routes to outside carriers for delivery. From here I transitioned into a dispatcher role, specifically for Ashley’s personal drivers within a specific area. I helped them contact vendors when problems arose with deliveries or with internal departments if return authorizations or payment term revisions were needed. My last role was as a customer relations manager for the northeast territory, providing customer service and assistance to sales reps in the field, but also to retail stores in my service area with product knowledge, order entry, and accounts payable support. Show less

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  Miss to Mrs Events & Design

  Mar 2012 - Sept 2015

  Event Coordinator

  As an Entrepreneur at heart I created my own business and oversaw all facets of planning an event to specific details. Oversaw other vendors and ensured the needs of my clients were met. Handled any last-minute hiccups appropriately and problem solved with quick, swift, appropriate action. Provided the services of retention of products, as well as set-up and take down of event décor.

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  Self-employed

  May 2015 - Aug 2021

  Fitness Instructor

  As a Fitness Instructor it was my priority to ensure members of all levels felt welcome and encouraged and to assist them in not just having fun with a great workout, but empowering them to push through any limitations they may have set for themselves. I encouraged and challenged individuals while leading them through exercises. This required time management skills, constant evaluation of participants, and a healthy positive attitude with my students’ best interests constantly in mind.I took my role as a motivator very seriously and consistently research class ideas and attend classes in other communities to not only broaden my horizons but also hone in my skills as an instructor. My personal goal was to schedule, at minimum, 1 new training per year to broaden my skillset and give my students the best possible classes and most up to date physical fitness as possible. Show less

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  United States Postal Service

  Oct 2015 - Apr 2018

  Rural Carrier Associate

  Responsible for the safe and efficient delivery and collection of U.S. mail. Worked on the Rural Carrier’s scheduled day off and filled in when vacation days or extra assistance was needed during holidays. Not only did I sort, bundle, deliver and collect mail and parcels while on the route I also sold stamps, money orders, supplies and collected money where applicable. It was my responsibility to become familiar with and memorize the route/names and the numeric sequencing of addresses while maintaining the highest level of confidentiality. Serving as a Rural Carrier Associate provided the utmost experience in providing excellent customer service while managing quality assurance and productivity standards given from the United States Postal Service. Show less

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  Fastenal Company

  May 2016 - Oct 2021

  • Content Manager

    Mar 2020 - Oct 2021

  • Content Analyst

    Jun 2018 - Mar 2020

  • Associate Compliance Specialist

    May 2016 - Jun 2018
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  Dr. Sarah's Essentials

  Oct 2021 - May 2023

  Business Manager
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  Fastenal

  May 2023 - now

  IT Project Manager