Alix Woolner

Experience

• 

  Napa River Inn

  Dec 2018 - Jul 2021

  Front Desk Staff

  • Making reservations and assisting guests with their preferred requests.• Proactively dealing with customer service issues.• Ensuring guests’ comfort and compensating for any Inconveniences.• Greeting and making the guests feel welcome upon their arrival.• Problem solving when a guest has a concern.• User interface understanding with the use of INNfinity reservations system.

• 

  Anthropologie

  Sept 2021 - May 2023

  •Collaborates with the visual manager to create an engaging environment through the application of display.•Creates visual influence through current trends that appeals to the Anthropologie customer.•Material and tool management to execute concepts provided by Anthropologies home office.•Visual planning per season through idea generation while staying within a specified budget.•Builds connections with other stores through feedback and suggestion. •Ensures omni functions are performed in a timely manner including shipping, in store pick ups, and transfers.•Follows directions and makes sure shipping services are organized.•Collaborates with team to ensure shipping processes are efficient.•Ensures timely flow to prevent backlog.•Prioritizes fulfillment of expediited orders. •Performs all functions regarding cash register, fitting room and stock to ensure smooth service to customers.•Interpersonal skills.•Familiarity with business operations.•Engaging customers to promote sales.

  • Display Coordinator

    Oct 2022 - May 2023

  • Omni Service Specialist

    Mar 2022 - Oct 2022

  • Customer Service Associate

    Sept 2021 - Mar 2022
• 

  Anthropologie

  Aug 2023 - now

  •Acts as a brand representative to promote the customer experience. •Connects with the store team to encourage community engagement. •Participates in sales floor and aids team to achieve store objectives. •Specializes in back of house operations; prioritizes restock, stock room organization, executes shipment and omni fulfillment processes, supports visual standards, product stock levels, and markdowns. •Seeks different perspectives on back of house procedures and collaborates with leadership to ensure stock room is up to company standards. •Helps with visual and display processes when needed. •Responsible for training team on back of house procedures. Show less

  • Display Artist

    Apr 2024 - now

  • Assistant Department Manager: Receiving and Operations

    Dec 2023 - Apr 2024

  • Omni Service Specialist

    Oct 2023 - Dec 2023

  • Customer Associate

    Aug 2023 - Oct 2023