Christopher Mich

Experience

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  Christopher Mich Consulting (CMC)

  Jan 2005 - now

  CEO

  CMC is a technology consultancy that focuses on consumer and business technology realms to empower clients through and with technology, as well as mindfulness, to achieve their personal and professional goals. -Performing audits of privacy, security, notifications for consumers and businesses to reduce chances of exploits and distraction and to increase opportunities for focus, data privacy and data security.-Developing and implementing comprehensive tailored project management plans to improve workflows, build networks, build out offices, execute technology upgrades, conducting repairs, facilitating platform transitions, synchronizing ecosystems and supporting new technology adoption.-Empowering clients through training and education on software, web, mobile, and hardware, increasing their self-sufficiency, efficiency, privacy and security awareness.-Performing pre- and post-exploit security-centric systems hardening, to mitigate identity theft.Please visit www.ChristopherMich.com to learn more. Show less

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  Roosevelt University

  Jun 2013 - Sept 2020

  Roosevelt University is a national leader in educating socially conscious citizens for active and dedicated lives as leaders in their professions and their communities.-Streamlined device provisioning by reducing computer images to fewer than 10 for 2000+ endpoints, leveraging Symantec Ghost Solution Suite and Ghost Server.-Demonstrated expertise as a Mac systems SME, overseeing provisioning and support using Deploy Studio, Apple School Manager, and Apple Mobile Device Management.-Earned trust of reluctant-to-upgrade C-level staff, convincing them to upgrade their OS and ensuring continued Microsoft SLA support.-Implemented cost-effective asset management strategies, maximizing device lifecycle and preparing for ITIL CMDB implementation.-Managed student workers with empowerment, enabling higher-level technicians to focus on technical work and project development. Show less Contributed perspective as student, administrator and consultant to the Board of Trustees as fulfilling a fully-vetted Student Trustee role. Served on several committees including Academic Affairs, Enrollment Management, Trusteeship and Presidential Search to help bring the University further into the modern era of higher education. Helped to identify and install the current President of the University. Worked along side of Student Government Association to help increase student involvement in University and State politics. Escorted students to Springfield, IL to talk with our elected officials for MAP grants. Show less

  • Technical Support Specialist

    Jan 2008 - Sept 2020

  • Technological Instructor

    Aug 2014 - Mar 2020

  • Fellow - Four Freedoms Fellowship

    Sept 2014 - Dec 2018

  • Member, Board Of Trustees

    Jun 2013 - Jul 2015
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  Northwestern University

  Feb 2022 - Mar 2023

  Technical Support Specialist

  Northwestern is committed to excellent teaching, innovative research and the personal and intellectual growth of its students in a diverse academic community.-Provided onsite and remote hardware, software and educational support for ~300 endpoints, to optimize the community’s technology usage.-Developed internal processes and knowledge base articles to reduce SLA response time by 50%.-Streamlined device provisioning, reducing device accessibility SLA lead time to same-day service.-Managed privileged employee security access using Teams Planner Board method, reducing onboarding follow-up tickets.-Empowered non-tech departments to orchestrate their own hybrid tech management for meetings for synchronous and asynchronous access, allowing IT workers to continue project work. Show less