Dmitry Kotov

Experience

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  State Stock Company “Elektrovilciens”

  Sept 1999 - Apr 2002

  System Administrator

  The state stock company „Elektrovilciens” is the only domestic railway passenger carriages operator in Latvia, which provides passenger carrying in electric trains and in diesel trains in the most part of the state territory. Currently the state stock company „Elektrovilciens” passengers are carried in eleven routes, from which four are electric train routesDay to day activities:• NT 4.0 and Linux servers support• Network support – switches, cabling• Computers and printers support and maintenance• End-users helpdesk (approx 100 users in several offices)Projects undertaken• Migration of users and company data to central storage and backup solution organization Show less

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  HORTUS Digital

  Apr 2002 - Apr 2005

  Head of Infrastructure Department

  Day to day activities:• Network Infrastructure Department management (3 people)• Infrastructure consultant for internal Software Development Department• Microsoft based solutions technical design, implementation and support• Project management in different projects• Full outsourcing of IT support and administration services for different customers• Different kind of consultancy to customers – IT audit, security audit, Microsoft technologies based projects consultancy, • IT systems financial calculations for customers and internally – TCO, ROI, different IT costs etc• ITIL/MOF principles internal implementation• Different level disaster recovery solutions design, implementation and support• Data center administration and supportProjects undertaken• Helpdesk processes and procedures internal development and implementation• IT Administration processes and procedures development and implementation• Several Microsoft technology upgrade projects (from Exchange 2000 to Exchange 2003, Windows 2000 to windows 2003 etc)• Several fully featured IT infrastructure solutions implementations, including messaging, business software solutions (Navision, custom made software etc), security (firewalls, PKI based on Windows Certificate Services etc)• Several audit projects for different customers such as security audits, IT department audits, disaster recovery audits• Data center establishment project based on HP hardware for Microsoft technologies based hosted services providing such as hosted Exchange, Microsoft Office, Microsoft Navision, Microsoft Sharepoint, IIS, Microsoft SQL. I was responsible for technical design and implementation, TCO cost calculations, end-user cost calculations, overall project management, project team management• ASP.NET development popularization project together with Microsoft Latvia. I was responsible for infrastructure design and implementation and Microsoft Latvia for marketing and developers resources Show less

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  MSC Scandinavia Holding

  Apr 2005 - Feb 2012

  IT Infrastructure Manager

  Day to day activities:• IT Infrastructure team management (6 people, more than 2 years)• Different kind of reporting to CEO, CIO, CFO• Microsoft based solutions technical design, implementation and support• Project management in different projects• Daily technical support of ~150 servers and ~700 users in 20+ different countries (Scandinavia, Easterm and Southern Europe, Baltic States, Russia, Central Asia)• New technologies investigation and implementation• Communication with partners and different level of management including participating in year budget calculations activities• IT systems financial calculations internally – TCO, ROI, different IT costs etc• ITIL/MOF principles internal implementation• Disaster recovery solutions design, implementation and support• Three data centres design, setup, administration and support• Infrastructure consultant for internal Oracle based software Development Department• IT systems administration and support – Microsoft Windows Servers; Microsoft Exchange; Microsoft SQL; Microsoft ISA; Citrix Farms; Virtual Infrastructure (VMWare and Microsoft based)• Storage administration activities• Virtual infrastructure administration and supportProjects undertaken• Helpdesk processes and procedures internal development and implementation• IT Administration processes and procedures development and implementation• Project management processes and procedures development and implementation• Several Microsoft Servers technologies upgrade projects (Exchange, ISA, SQL, Server, Sharepoint)• VMWare virtual infrastructure upgrade projects• Citrix upgrade projects• Redundant data centers establishment project based on HP, VMWare, Microsoft and Citrix solutions. I was responsible for technical design and implementation, financial part (together with CFO), overall project management of all parties involved• Several new offices setup• Disaster recovery solution design and implementation Show less

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  Atea Global Services Ltd.

  Feb 2012 - Mar 2013

  Client Operations Manager

  Day to day activities:• Client operations team management – 23 employees• Processes implementation, review and optimization• Participation in various meeting with customers – status meetings, CAB meetings, etc• Leading technical services development and optimization• Participation in different ISO audits as responsible for client operations team• Ensure SLA for different services has met the contract• Different reports presentation to customers – SLA, projects, ongoing status etc• Leading the team who provides workstations related services to ~50 000 end users at 10 customersProjects undertaken• ITIL based processes implementation – change management, problem management, service request management• Participation as technical team lead in various transition and transformation projects overtaking infrastructures with 9000 to 12000 end users• Ticketing system and reporting model redesign• OS and business applications upgrade projects covering thousands of employees Show less

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  ALSO Group

  Apr 2013 - Apr 2022

  Head Of IT Platform Operations

  Leading team of infrastructure engineers to support day to day business of ALSO Group.Participate in business related IT activities - due diligence processes, IT architecture development, strategic IT projects planning and execution, service level definition and implementation, budgeting and IT organisation development & transformation

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  EPAM Systems

  Apr 2022 - now

  Senior Delivery Manager