Maha Abd Elhadi

Experience

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  Quest training center

  Dec 2011 - Jun 2012

  Office manager

  • Reviewed scheduling of language courses• Balanced monthly company finances and sales• Promoted student enrollment • Marketed the company name by creating pamphlets and brochures highlighting company features and opportunities• Strived for high customer service standards to adequately satisfy all customer demands.

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  El Sewedy Electro-meter Egypt

  Jun 2012 - Mar 2015

  Quality Assurance specialist

  •Design the required business processes for the organization and also provides best practices for processes which govern the projects being implemented. •Monitoring and evaluating the implementation of the processes to assure its efficiency & quality. •Supports the communication process between departments along with providing guidance and advice to the process owners within the organization.•One of the team who was responsible for all types of non-financial audit and QA across the group.•Establishing integrated management system (ISO 9001/2008, ISO 14001/2004 and OHSAS 18001/2007) in El Sewedy Electrometer-Egypt.•Accredited El Sewedy Electrometer-Laboratory versus ISO/IEC 17025:2005.•Prepare our branches and subsidiary company to be certified against Quality Management System.•Follow up the quality compliance objectives and ensuring that targets are achieved; •Ensuring compliance with national and international standards and legislation;•Defining quality procedures in conjunction with operating staff;•Preparing clear explanatory documents;•Lead the efforts for processes planning, control, and improvement.•Developed and ensure compliance with the standard operating procedures, quality plan, process, and product audit plans.•Investigate causes of product defects on a daily basis to identify suitable corrective actions. •Respond quickly to non-compliant incidents, resolving these quickly to the customer's satisfaction, and improving the company's internal operations. •Control Quality Documentation & its implementation. •Schedule internal quality audits and preparing reports.•Establish and design a documented procedure and realistic flowchart for each group of processes. •Report and post quality data to provide company wide information about quality performance.•Introduced a quality system along with its documentation system for raw materials and process.•Prepare company`s Integrated Management System Manual and Integrated management manual. Show less

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  OSN

  Oct 2015 - Dec 2017

  Customer Service Representative

  •respond promptly to customer inquiries•handle and resolve customer complaints•obtain and evaluate all relevant information to handle product and service inquiries•provide pricing and payment information•record details of inquiries, comments and complaints•record details of actions taken•communicate and coordinate with internal departments•follow up on customer interactions•Attracts potential customers by answering product and service questions; suggesting information about other products and services.•Resolves product or service problems by clarifying the customer's complaint.•Determining the cause of the problem; selecting and explaining the best solution to solve the problem.•Expediting correction or adjustment; following up to ensure resolution. Show less

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  Misr Emirates Takaful Life Insurance Co – METLICO

  Jan 2020 - Sept 2022

  Portfolio Manager
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  Global Laboratory and HealthCare Solutions

  Aug 2022 - Sept 2023

  Marketing And Business Development Coordinator