Joshua Corder

Experience

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  CDI

  May 2000 - Aug 2000

  IBM Netfinity Server Specialist

  Displayed superb customer service in a high volume call center while showing the technical and teamwork skills needed to solve problems and maintain customer loyalty.

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  Case Closed Investigations

  May 2001 - Jul 2002

  Network Administrator

  Responsible for software and hardware maintenance, upgrades, and continued functionality of a small business network running Windows 2000 Server and Windows XP workstations. Maintained the company web page.

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  Computer Resource Group

  Jul 2002 - Dec 2003

  Support Analyst

  Answered incoming calls in a high volume call center for a Fortune 50 Retailer. Provided excellent customer service while troubleshooting and resolving all issues for corporate employees. Expanded skillsets in Windows NT and XP, Active Directory, hardware and operating system troubleshooting, Office XP/2003/2007, printers and print queues, and hundreds of custom and off the shelf applications.

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  Lowe's

  Dec 2003 - Jul 2014

  Systems Engineer III

  Engineer and architect enterprise solutions for nearly 1800 distributed environments running AIX, Microsoft Windows Server, and Linux on VMware or VIO server running on HP or IBM blades and Netapp or EMC storage devices. Lead projects, design, implement, and support new technology in the environment. Act as a mentor and partner for junior engineers and new members. Analyze proposed business solutions to determine return on investment, scale-ability, cost and deployment risks, refresh rates, and evergreen strategies. Ensure cross-functional teamwork by explaining and providing clear assessments while working with business sponsors, project managers, other engineering teams, deployment analysts, and operational support teams. Work pager rotation and handle Tier 3 escalations to ensure the functionality of mission critical systems. Provide 24/7/365 expert knowledge and escalated support for issues that impact our customers including Disaster Recovery. Show less

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  TIAA

  Jul 2014 - May 2019

  • Expanded responsibilities to include long term platform strategies.• Designed a contained AIX environment where resources could be shared between Siebel and IBM Master Data Management to include a tick/tock or “light/dark” infrastructure model that allowed not only disaster recovery between data centers but also provided a highly available environment where we could shift resources to accommodate peak volumes or perform maintenance without business impact. • Worked with Senior Leadership to identify end of life hardware or software and provide budget forecasts and options to ensure their applications were using emerging or current technologies via the on premise cloud environment, the AIX hotel, or Amazon Web Services.• Played a key role in resource demand and project prioritization. • Responsible for reviewing logical and physical designs for seven environments, including two physical and four logical data centers. • Worked closely with Business Partners (AppDev), driving them through the Governance process, including the Architecture Review Board and IT Change Control. Show less • Cross functional manager responsible for providing hardware and software forecasts for project budgeting and resource capacity.• Subject matter expert within the applications and the infrastructure running on them.• Responsible for managing three employees, including performance reviews and 1:1 meetings. • Managed a cross-functional team of 12 to migrate Siebel to IBM Power 8 hardware, running on AIX with IBM HTTP Server; lowering the total cost of ownership for the platform.• Designed an upgrade to IBM Master Data Management to support acquisitions and business expansion, ensuring the stability of the platform for at least five years and an expected growth of ten times transaction counts. This allowed the business to process over one million transactions for the first time. • Responsible for escalations, application failures and root cause analysis of any outages. Show less

  • Lead Infrastructure Manager

    Mar 2017 - May 2019

  • Tech Lead Infrastructure - CRM/MDM, Financial Tech Services

    Jul 2014 - Mar 2017
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  SEEKING OPPORTUNITIES

  Feb 2022 - Mar 2022

  Actively seeking opportunities
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  Matlen Silver

  Mar 2022 - Aug 2022

  Technical Design Lead
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  Lumen

  Aug 2022 - now

  Senior Infrastructure Engineer