Dalton Hargrove

Experience

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  Schelling America, Inc.

  Mar 1999 - Nov 2004

  Project Engineer

  • Designed automated saw systems for the furniture and pulp/paper industries. • Analyzed plant layouts and created motion and time studies and ROI analyses for the purpose of product application and justification. • Drafted outlines and preliminary designs of automated saw systems, and present proposals to potential clients. • Created sales contracts and review them before they are submitted for approval. • Engineered machinery changes using, AutoCAD 2000, to suit the needs of the consumer. • Interviewed, obtained quotes, and assigned vendors for all items that were outsourced. • Closely followed the production of the machinery throughout the manufacturing process and resolved any issues that arose. • Coordinated machinery import shipments through Customs from Germany. • Directed the activities of personnel members’ onsite (installers, subcontractors, and onsite project manager). • Consulted with subcontractors on behalf of client, and provided updates. Show less

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  Grace Inc.

  Jan 2004 - Feb 2009

  Systems Administrator

  Provided systems administration and support of Windows 2000/2003 servers. Remotely managed servers via Terminal Services/Remote Desktop. Installed and configured new Windows servers. Provided ongoing support and administration of server hardware and operating system software. Performed upgrades to system during windows of availability. Installed, supported and administered system management tools. Executed performance capacity planning. Provided third level support to customers. Worked with customers to meet requirements. Performed system problem determination and resolution. Documented change records, upgrade plans, problem resolution actions in problem/change management system. Show less

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  SSI Schaefer

  Nov 2004 - Dec 2005

  Concept Engineer

  • Independently manage multiple b2b sales projects.• Created concept/proposal drawings of high speed /automated storage and retrieval systems, sorting and stacking systems, and high bay racks and rack supported buildings. • Supervised motion and time studies and ROI analyses of sorting, stacking, and storage systems to provide product justification.• Provided project cost analysis, and manpower calculations for potential projects. • Designed equipment/building layouts for customer orders with AutoCAD 2004 (3-D) and/or VectorWorks (3-D). • Wrote proposals, project scopes, and contracts detailing the scope of capital projects.• Interviewed, obtained quotes, negotiated pricing, and hired vendors for all items and services that were outsourced during the completion of projects.• Directed the activities of personnel onsite (installers, subcontractors, and onsite project manager).• Made layout/phase revisions as needed during the course of the installation. Show less

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  Hill PHOENIX

  Mar 2006 - Apr 2008

  Inside Sales

  Manage multiple b2b sales of refrigerated display cases and commercial refrigeration projects from point of sale to product deliveryCreate order acknowledgements/contracts for all display cases soldProvide sales literature and engineering data while assisting customers in the application of various refrigerated display case modelsCreated customer quotes, orders, and BOM's using custom Oracle-based ERPFinancial support (i.e. obtaining trade allowances, obtaining purchase orders, contract pricing)Obtain specs and convey customer needs, for engineers, on custom productsAccomplishments: Managed the Winn-Dixie major re-model projectResponsible for the monthly remodels of major convenience stores such as Rite Aid and WawaSpearheaded the product development for a special self-contained case for Sheetz ChainSolely managed the entire Hill Phoenix dealer network in the South; Participated in several Lean Manufacturing events within the organization Show less

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  IContact

  Mar 2009 - May 2010

  Technical Support Representative

  Provide second level support through phone, live chat and email for web-based email marketing software. Respond to technical support, billing, and customer service issues from our customers and trial users. Diagnose, detect, and resolve problems with HTML messages and common Internet browsers. Document cases and following-up on issues from inception through resolution.

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  Credit Suisse

  May 2010 - Mar 2012

  IT Support Specialist

  • Accepts and logs authorized calls by phone, web, mail, or other authorized means • Qualifies service calls and/or incidents as covered by SLAs • Updates existing incidents and service call records active in the incident management system • Categorizes and prioritizes incidents and service requests • Understands service levels and executes their tasks accordingly • Provides internal and external communication of incident status, engaging next level support when required • Coordinates incident resolution and service request completion with various workgroups • Software, Hardware, Connectivity fault diagnosis, analysis and First Touch Resolution • Telephone (only) remote troubleshooting • Telephone & Remote Desktop takeover (e.g Bombgar, Carbon Copy, Dameware etc) • Software Break fix • Hardware Break fix (diagnosis only) Desktop, Laptop, Blackberry • Remote/mobile connectivity issues (Broadband, 3G/GPRS, RAS, SecureID, VPN, PPTP) • Troubleshooting Directory Services related issues (AD, LDAP, NIS and/or Novell Netware v4) • ARS Remedy v7 • Avaya Contact Center (CS Telephony Platform) Show less

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  Newport News Shipbuilding, A Division of Huntington Ingalls Industries

  Apr 2012 - Sept 2015

  Systems Administrator 3
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  Howard Hughes Medical Institute

  Oct 2015 - May 2016

  System Administrator
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  ASM Research/Department of Veteran Affairs

  Aug 2016 - Feb 2017

  Data Security Analyst

  Implement patches and other corrective actions needed to mitigate security risks and identified vulnerabilities in a Windows desktop environment. Identify any IT related deficiencies based on vulnerability scan findings or other IT Security assessment tests, as part of a gap analysis.

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  SBG Technology Solutions, Inc.

  Apr 2017 - Jul 2019

  Systems Administrator
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  Government

  Jul 2019 - now

  System Engineer