Thet Swehtut

Experience

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  Aung Gyi Group of Companies

  Feb 2007 - Dec 2011

  Service Engineer

  1. Maintains customer satisfaction by scheduling, conduct service, evaluation service and method of service delivery and system while providing prompt service under requirement and problem solving , resource, support other customer service engineers.2.Responsible for the service timeline according to customer requirement, and quality of technical support enabling them to answer to customer's enquirers.3.Accomplice customer service objectives by orienting, training, assigning, scheduling, coaching and counseling other CEs enforcing policies and procedures.4.Achieves customer engineer objectives by contributing customer service information and recommendations and reviews; preparing and completing action plan; implementing service productivity, quality, and assurance world-class service standards; resolving problem; completing audits; determining system improvements; implementing change.5.Delivery service plans through operational plans; studying existing conditions; determining needs to accomplish operational delivery; mapping solution; updating; preparing cost estimate budget.6.Assist in formulate service action plan schedule by determining specification; coordination and supervise contractors; comply with master schedules; updating cost estimates; aimed at sustaining and improving customer's requirement.7.Maintains Powermax's product and system by establishing and enforcing preventive and on-going maintenance, and corrective maintenance; coordinating shut-down and installations. - Perform repairs and service on all makes and models of generator sets. - Inspection, repairs, service and start-up load bank test requirements on equipment. - Troubleshooting equipments and servicing generator components including alternator,wiring harnesses safety devices, shutdown switches, and battery system. - Apply proper engine technical skills in inspection, diagnosis, and and engine operation performance tests. Show less

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  LiuGong Machinery

  Dec 2011 - Jan 2014

  Service Manager

  1. Directs and Coordinates operations/activities of the branch service department ensuring an increased level of customer and employee satisfaction while improving the efficiency/utilization of manpower, materials and machines.2. Occasionally, required to back fill for direct reports, to open/close repair orders, quote customer repairs and to facilitate technical support.3. Review reports and direct service staff to achieve profitability and maintain corporate measures, as needed.4. Develop and enforce policy and procedures.5. Consult with customer, as appropriate.6. Provide diagnostics, troubleshooting supports.7. Help coordinate technician training.-Provides technical service training to all customer relating to field troubleshooting, failure analysis, warrantable/non-warrantable repairs, technical information, repairs procedures, setup instruction, features & benefits and product comparisons.8. Help to maintain shop equipment and tooling.-Develop systems, and standards for the production of technical publication such as product operator's manuals, parts catalogs, service bulletins, service data, service manuals.9. Coordinate technician schedules. Follow up with Senior Engineers to ensure adequate coverage.10. Sell our products and service; up sell, when possible.11. Ability to remain Customer service focused.12. Ability to be flexible in a fast paced environment.13. Able to train and develop others.14. Through understanding of Cummins warranty process.15. Able to resolve conflicts with customers and employees.16. Participates in the Monthly Service Issue Meeting and to complete assigned tasks with the time specified by reporting BOD and CEO. Show less

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  Bhone Myat Kyaw Co.Ltd

  Mar 2021 - now

  Director Of Operations

  1. Directs and Coordinates operations/activities of the branch service department ensuring an increased level of customer and employee satisfaction while improving the efficiency/utilization of manpower, materials and machines.2. Occasionally, required to back fill for direct reports, to open/close repair orders, quote customer repairs and to facilitate technical support.3. Review reports and direct service staff to achieve profitability and maintain corporate measures, as needed.4. Develop and enforce policy and procedures.5. Consult with customer, as appropriate.6. Provide diagnostics, troubleshooting supports.7. Help coordinate technician training.-Provides technical service training to all customer relating to field troubleshooting, failure analysis, warrantable/non-warrantable repairs, technical information, repairs procedures, setup instruction, features & benefits and product comparisons.8. Help to maintain shop equipment and tooling.-Develop systems, and standards for the production of technical publication such as product operator's manuals, parts catalogs, service bulletins, service data, service manuals.9. Coordinate technician schedules. Follow up with Senior Engineers to ensure adequate coverage.10. Sell our products and service; up sell, when possible.11. Ability to remain Customer service focused.12. Ability to be flexible in a fast paced environment.13. Able to train and develop others.14. Through understanding of Cummins warranty process.15. Able to resolve conflicts with customers and employees.16. Participates in the Monthly Service Issue Meeting and to complete assigned tasks with the time specified by reporting BOD and CEO. Show less