Vittal Kumar S N

Experience

• 

  Mphasis

  Apr 2017 - now

  • Maintaining Network Connectivity across branch sites and data center. • Performing WAN and LAN troubleshooting of various network issues like Link down, Link flapping, Packet Loss, and Latency.• Handling DNS changes through Infoblox (Adding Host record, A record, CNAME record or removing of the same)• Working with Vendors like Verizon, century Link (Lumen) and AT&T to maintain the network connectivity. • I worked as SME for Network L1 Team and part of project transition.• I was handling left shifts and preparing SOPs for the L1 team.• Preparing reports and presenting about weekly outages and improvement plans.• Handling roasters and weekly connects of the team and giving a walkthrough to the team about process updates. Show less • Troubleshooting and handling Backup for windows servers. • Handling host down, CPU, Service down and drive alerts.• Proactive monitoring and incident creation for alerts related to Servers, Network and Applications based on incident priority metrics.• Involving SMT (situation Management Team) and server owner team for P1 and P2 issues.• Involving Application teams by paging them through Xmatters. • Part of Project transition. • Involved in manual testing of alerts automation and auto incident creation. Show less

  • Network Engineer

    Oct 2021 - now

  • Infrastructure Engineer

    Dec 2020 - Oct 2021

  • Associate Software Engineer

    Nov 2017 - Dec 2020

  • Trainee Associate software Engineer

    Apr 2017 - Nov 2017