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Muhammad Hamza

Muhammad Hamza

Customer Service Representative

location of Muhammad HamzaKarāchi, Sindh, Pakistan

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  • Timeline

  • About me

    Digital Marketing Spec. I Event Manager I Hospitality Management

  • Education

    • Govt. Premier College

      -
      High School Diploma Business/Commerce, General

    • Crown Q Institute of Hospitality Management

      -
      High School Diploma Hospitality Administration/Management

    • Karachi University

      -
      Bachelor of Science - BS Economics

  • Experience

    • IQuory Solutions

      Feb 2021 - Nov 2021
      Customer Service Representative

      •Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions. •Identified and maximized sales opportunities, and increasedcustomer retention rates.•Brought forth excellent customer service skills and a commitment tocustomer satisfaction.

    • Grace Lawnz

      May 2022 - now
      Event Marketing Manager

      •Executed PPC and online display marketing campaigns to enhance traffic results.•Utilized chatbots, content and social channels to streamline process.•Used data and analytics to enhance lead generation campaigns andimprove quality of leads generated.•Led impactful social media campaigns for brand awareness, leads,and sales. •Managed content calendars for timely, relevant posts.•Navigated vendor relationships for prompt service delivery. •Created responsive Wix website, optimizing for lead generation. •Optimized GMB profile and website for SEO. •Proficient in preparing Financial Statements, PnL Accounts, andbooking software. 收起

    • Zifan Hotel & Suites

      May 2023 - Jul 2023
      Executive Guest Services

      •Offered guests area insights on dining, entertainment, and shopping. •Managed deposits, fees, and payments for room transactions. •Facilitated reservations via phone, in-person, and online for promptconfirmations. •Responded promptly to room requests and inquiries throughvarious channels. •Utilized internal software for streamlined check-in/check-outprocedures. •Implemented efficient filing systems for enhanced organization.

  • Licenses & Certifications

    • Satisfaction Guaranteed: Develop Customer Loyalty Online

      Google Career Certificates
      Oct 2023
      View certificate certificate

    • Make the Sale: Build, Launch, and Manage E-commerce Stores

      Google Career Certificates
      May 2023
      View certificate certificate

    • Assess for Success: Marketing Analytics and Measurement

      Google Career Certificates
      Apr 2023
      View certificate certificate

    • From Likes to Leads: Interact with Customers Online

      Google Career Certificates
      Mar 2023
      View certificate certificate

    • Think Outside the Inbox: Email Marketing

      Google Career Certificates
      Mar 2023
      View certificate certificate

    • Attract and Engage Customers with Digital Marketing

      Google Career Certificates
      Jan 2023
      View certificate certificate

    • Foundations of Digital Marketing & E-commerce

      Google Career Certificates
      Dec 2022
      View certificate certificate

    • Google Digital Marketing & E-commerce Specialization

      Coursera
      Oct 2023
      View certificate certificate

    • Google Digital Marketing & E-commerce Certificate

      Coursera
      Oct 2023
      View certificate certificate

  • Honors & Awards

    • Awarded to Muhammad Hamza
      Letter of Appreciation Crown Q Institute of Hospitality Management Jan 2023 Recieved it for "Volunteering & Managing" the 1st Convocation Ceremony at the Institute.

  • Volunteer Experience

    • Event Organizer

      Issued by Crown Q Institution of Hospitality Management on Jan 2023
      Crown Q Institution of Hospitality ManagementAssociated with Muhammad Hamza