Brian Mathers, MSIT CCNA

Experience

• 

  Carousel Industries

  Mar 2011 - Feb 2012

  NOC Engineer

  • Offered Tier 1 support for Avaya phone systems.• Performed monthly SRM audits of customer systems.• Responded to major alarms within 15 min SLA.• Handled service orders from a database within Tigerpaw.• Serviced customers by phone, email, and alarming.

• 

  Secured Network Services, Inc.

  Jan 2012 - Jan 2012

  Help Desk Engineer

  • Technical support in Desktop, Active Directory, Printing, VPN, phones and other software/hardware components.• Analyzed problems through Event Viewer and Command Line.• Customer support through email, phone, and Zendesk ticketing web application.• Worked with hardware vendors (Cisco, Dell, HP) to resolve product issues for end users.• Attended monthly meetings to stay on track with business goals.

• 

  Micro Technology Solutions, Inc.

  Jul 2012 - Sept 2013

  Field Engineer

  • Offer Tier 2 support for small business network and applications• Manage customer resources and requests • Configure network devices, system builds, and other in-house solutions • Travel with company van/laptop to customer sites, assist remotely when applicable• Troubleshoot and repair network/computer issues. Virus detection and removal• On-call rotation

• 

  3i People

  Oct 2013 - Feb 2014

  ETAC Specialist
• 

  Cox Communications

  Feb 2014 - now

  • Prepares cost estimates to deliver DWDM, SONET, TDM, Ethernet, and IP services across the Cox Network.• Assists Sales Engineering in preparation of proposals, sales calls and presentations• Develops and maintains detailed network designs and documentation including Method of Procedure and Engineering Specifications.• Maintains network asset and circuit inventory databases.• Performs analysis and reporting of operational measurement data from traffic sensitive network elements to identify potential, future network-capacity needs.• Provides routine technology analysis and troubleshooting on assigned segments of networked telecommunications systems.• Write business processes for Service activation, Fulfillment, and Granite Show less • Provided technical support and problem resolution for Cox Business Enterprise strategic and fiber customers.• Communicated effectively with all levels of Cox Communications in figuring out solutions to complex problems. • Supported/Provisioned/Configured/Engineered aggregate devices, routers, switches, optical access, DWDM, CMTS, DACS and OEM equipment that carries video, data, and telephony traffic.• MPLS, SONET, BGP, OSPF, TCP/IP Cisco, Juniper, Alcatel, Fujitsu, Accedian experience• Setup ECRs, provided MOPs and supported overnight maintenances• On-call rotation and 2nd shift lead• Project management experience• NEVA Rising Star Finalist Show less

  • CB Access Engineer II

    Jul 2021 - now

  • CB Access Engineer II

    Mar 2021 - Jul 2021

  • CB Access Engineer I

    Jan 2016 - Mar 2021

  • CB Service Assurance Tech I

    Feb 2014 - Jan 2016