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Alejandra De La Cruz Valenzuela

Alejandra De La Cruz Valenzuela

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location of Alejandra De La Cruz ValenzuelaSóller, Balearic Islands, Spain

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  • Timeline

  • About me

    Hospitality Management│Training│Coaching│Leadership│Brand Standards│Project & Event Management│Luxury Hotels│Business Administration│Manager│Consultancy

  • Education

    • Andalucian center of integral formation of leisure industry (CIOMIJAS)

      2006 - 2008
      Master in Hotel Management

    • Francisco Marroquin University

      2001 - 2004
      Bachelor in Business Administration with Specialization in Marketing

    • Universidad Europea del Atlántico

      2015 - 2016
      Coaching Coaching Double degree with Iberoamerican International University ¨UNINI Puerto Rico¨

    • CEF Centro de Estudios Financieros

      2008 - 2009
      Master in Human Resources

  • Experience

    • Pulverizadora Las Cruces S.A

      Jan 2001 - Dec 2005

      In charge of managing the business in terms of sales, distribution, marketing, customer service and staff management. In charge of managing the export licenses of the products in Central América.

      • Administrative Manager

        Jan 2005 - Dec 2005

      • Export Agent

        Jan 2001 - Dec 2005

    • Salazar Law Firm

      May 2005 - Nov 2005
      Event Coordinator

      Organization and Counseling of the Congress of Lawyers at the Central American level in Guatemala City 2005.

    • Taj Hotels Palaces Resorts Safaris

      Jan 2006 - Mar 2006
      Guest relations executive/ Taj Fisherman’s Cove hotel and Spa

      Customer service, increase customer satisfaction index, manage complaints and guest surveys, teamwork with front office team.

    • Axsellit - India

      Apr 2006 - Jun 2006
      Sales and Marketing Agent/ Axsellit Technologies Pvt Ltd

      Sale and advice application of Balance Scorecard licenses in the regions of Latin America, North America and Spain.

    • Marriott International

      Nov 2007 - Dec 2009
      Assistant human resources department/ The Westin Valencia hotel

      Planning, organization, selection, training induction,Labor risk prevention,labor laws, incentives, procedures, performance management, brand standards, climate organizational evaluation, social responsibility, internal communication, english courses implementation. Reservations, FO and Housekeeping cross-training.

    • Marriott International

      Mar 2010 - Dec 2012
      Front Office ambassador/ The Westin Valencia hotel

      Check in, check-out, room assignment, billing, personal customer service, Unicef ​​program coordinator, reservations, night audit, upselling, customer loyalty champion of the year.

    • Pulverizadora Las Cruces S.A

      Jan 2013 - Dec 2013
      Consulting

      Hotel project in Guatemala to las Cruces S.A

    • Jumeirah Group / Jumeirah Hotels & Resorts

      May 2014 - Nov 2015
      Front office Ambassador/ Jumeirah Port Soller hotel & Spa

      Training program supervisor, night audits, room assignment, check in & check out, loyalty program, increase sales, room reservations, personal customer service.

    • Jumeirah Group / Jumeirah Hotels & Resorts

      Apr 2016 - Mar 2017

      Same functions, responsibilities and tasks performed at Jumeirah Al Nassem.Housekeeping operational support ¨cross exposure¨at Burj al Arab hotel. Human Resources operational support in training and development at Jumeirah Zabeel Saray hotel. Support on Lobster Ink Jumeirah Group training videos. Team tasks and functions coordination. In charge of administrative and operational tasks, communication with other departments. Monthly inventories. Room status verification. Assist management in scheduling, training, evaluating, counselling, disciplining & coaching.Ensuring a highest quality service level & standards.

      • Assistant Housekeeping Manager (Task force)/ Jumeirah Zabeel Saray

        Nov 2016 - Mar 2017

      • Housekeeping Coordinator/ Jumeirah Port Soller hotel & Spa

        Apr 2016 - Nov 2016

    • Jumeirah Group / Jumeirah Hotels & Resorts

      Nov 2017 - May 2021

      Supervise, training, coordinate, plan and team performance evaluation, ensuring all procedures and standards. Monitoring guest complaints and requests ensuring their satisfaction. Support the manager in hiring, evaluation, schedules, forecast & motivation. My goal is to guarantee a high level of luxury service. Operation management, guarantee guest satisfaction, planning and organization support. Handling complaints, inspections, development and SOP implementation. Ensure compliance with tasks, promote customer requirements knowledge. Training focus and quality. Housekeeping operational support ¨cross exposure¨ at Jumeirah Emirates Towers hotel.

      • Housekeeping Supervisor / Jumeirah Port Soller hotel & Spa

        May 2017 - May 2021

      • Assistant Housekeeping Manager (Task force)//Jumeirah Al Nassem

        Nov 2017 - Feb 2018

    • Six Senses Hotels Resorts Spas

      May 2021 - May 2022

      • Executive Housekeeper

        Jan 2022 - May 2022

      • Assistant Executive Housekeeper (Pre-opening Team)

        May 2021 - Jan 2022

    • Puente Romano Beach Resort & Nobu hotel

      Jun 2022 - Jan 2023
      Assistant Executive Housekeeper

    • La Residencia, A Belmond Hotel

      Mar 2024 - now
      Assistant Executive Housekeeper

  • Licenses & Certifications

    • Events Managment

      International E-learning Academy
      Jan 2019

    • Digital Marketing Fundamentals

      Google Actívate
      Dec 2020

    • Wedding Planner & Protocol Course

      UNIDEMA
      Mar 2020

    • WEEDING PLANNER

      Euroinnova International Online Education
      Mar 2024

    • Coaching

      Fundación Universitaria Iberoamericana (FUNIBER)
      Jan 2015