Amarnath P

Experience

• 

  Open Sols Infotech Pvt. Ltd

  Feb 2004 - Apr 2007

  Team Leader-Support Operations

  Team Leader-Support Operations

• 

  Gosys Infotech

  May 2005 - Dec 2011

  Team Manager

  Managed higher positions like key account managers (operations)Coordinated with Marketing Division to forecast the traffic related activities Worked to increase the revenue rate along with customer satisfaction level through optimal utilization of human resources, etc. Responsible for identify training needs of the team in order to develop their skills Looked after various personnel issues like hiring, firing, formal reviews, promotions, etc.Conducted sessions on weekly basis with coordination of team like issues experienced & escalated, ways to face them, quality, progress of the company, etc. Supervised Return Operations TeamSkillfully executed various process & procedures for support, escalations related issues Received management confidence by making the process a big success in a short span of 6 months and by increasing the revenue of the companyEfficiently attained 90% SLA in consecutively 4 quarters in 2008Successfully introduced innovative methods to optimize schedule and break adherence related functions Show less

• 

  Botree Software International Pvt Limited

  Dec 2011 - Sept 2020

  • Implementing project plans within preset budgets and deadlines; performing on-site and offsite tasks within a project-scoping document, including the design, specification, and integration of software products.• Conducting project kick-off meetings, define project objectives, tracking risks, assumptions, and managed detailed project schedules.• Support/Collaborate with team members to implement Agile/Scrum best practices Provides and supports the implementation of business solutions.• Acted as Single Point of Contact during project for all aspects of the engagement, ensured a strong and seamless relationship by maintaining communications about project to the team: Sales, Customers and Delivery Personnel.• Planning and facilitating project review meetings to expedite requirements and resolution of project issues as part of Agile methodology & techniques.• Conducting monthly meetings with Project owners / managers for quality data and governance compliance and lead governance calls with onshore stakeholders on various aspects like SLA Delivery, Operations Incident Logs, Business & Industrialization Initiatives, Service line/IT Issues etc.• Preparing periodic and ad-hoc reports, dashboards and presenting to the client. Show less Interfacing with Business and Technical Teams to provide services to various clientsServing as Performance Consultant & Account Management for analysis, assessment, planning, design and delivery relating activities for streamlining operations Grooming various Asst. Managers, Team Leaders and Agents Supervising a team of 30-40 members including Team Leads, Mentors and Technical Support ExecutivesOrganizing on-the-job trainings for various Team LeadsWorking to improve the quality, productivity and performances Functioning as Liaison Officer between Process Owners, Technical Support Team, Internal Departments and Operations Divisions Leading Transition Teams of new joiners for 4 to 6 weeksResponsible for organizing professional success and team meetings to improve the team performancesHighlights:Successfully involved in optimum utilization of agent resulted in movement from 75% to 93% and improvement in ASA in 2013Received positive feedback from team handled with respect to people management and training activities Involved in process migrations Show less

  • Project Manager

    Dec 2015 - Sept 2020

  • Key Account Manager (Operations)

    Dec 2011 - Dec 2015
• 

  Trinity Mobility

  Sept 2020 - Jan 2022

  Project Manager

  • Accountable for delivering project plan, detailed Statement of Work (SOW) and meet expectations of stakeholders by conducting daily scrum, planning the sprints, demonstrating the sprints and scheduling process improvement meetings.• Implementing project plans within preset budgets and deadlines; performing on-site and offsite tasks within a project-scoping document, including the design, specification, and integration of software products.• Conducting project kick-off meetings, define project objectives, tracking risks, assumptions, and managed detailed project schedules.• Support/Collaborate with team members to implement Agile/Scrum best practices Provides and supports the implementation of business solutions.• Planning and facilitating project review meetings to expedite requirements and resolution of project issues as part of Agile methodology & techniques.• Establishing customer expectations of project scope, deliverables, procedures for project communications and dissemination of information for team members. Show less

• 

  Photon

  Feb 2022 - now

  Project Manager