Michelle Landriault

Experience

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  Sonitrol Chicagoland West

  Jul 2001 - Jun 2020

  • ACCOMPLISHMENTS: Feb 2015 SNDA National Achievement Awards, Awarded Top Operator Trainer. Awarded by Sonitrol National Dealers Association.• Developed Central Station criteria for employees, and assisted them with issues they were having. Direct supervisor to employees. Managed and trained all central station employees. In development of technology and central station, in general, employees (whether they are new or have been with the company for years) needed training, and refresher courses. Developed and implemented an entirely new training program for new employees, and existing.• On call 24/7 365 days a year for employees, customers, and technicians. • Made schedules and maintained schedule for the dept. Maintained employee management and disciplined as needed. • Developed and disciplined the central station to the new platform that it is currently running on today Show less

  • Central Station Manager

    May 2010 - Jun 2020

  • Operator Central Station

    Jul 2001 - May 2010
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  Allied Waste Management

  Jan 2003 - Jan 2005

  Dispatcher/Data Anaylist

  • Worked with the dispatch dept. in assisting with commercial dispatch drivers for Roll-off and Commercial containers. • Customer service: answered customer calls and assisted them with their needs/complaints. Call center atmosphere.• Driver check in: checked in driver’s paperwork and entered it into our computer systems of administration and billing.• Dispatch/Data: Dispatched drivers to locations for pick up and drop off per customer request. Usually commercial use. Entered totaled data from Drivers into software for company productivity standards. Show less

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  STANLEY Security

  Jan 2020 - Jun 2020

  Sonitrol Monitoring Manager
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  FE Moran Security Solutions

  Jul 2020 - Sept 2020

  Director Of Security Operations Center

  The History of FE Moran Security SolutionsFounded in 2003 by Brett Bean, F.E. Moran Security Solutions has grown to become one of the top 50 security companies in the nation as ranked by SDM Magazine. Our mission has always been to build a company unlike any other in the electronic security industry, a company that is relationship driven and provides superior customer service, quality installations, and state-of-the-art monitoring.We are proud of our UL Listed, FM Approved and Five Diamond Certified Central Monitoring Station. The United States has around 3,000 central stations, of which only 115 have received the Five Diamond Certification.Our company has grown rapidly, but we maintain a sharp focus on what allowed our growth and fanatical attention to exceeding our customers’ expectations. Every member of our team works with a strong sense of purpose, knowing that they play an important role in protecting the lives and property of our customers across the country. We take our jobs seriously and value the relationships and trust we develop with each of our customers. We look forward to the opportunity to help protect what matters most to you. Show less

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  Geneva Transport, LLC

  Feb 2021 - Jul 2021

  Operations Manager