Amanda Hopkins

Experience

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  David's Bridal

  Jan 2009 - Dec 2011

  Receiving Manager

  Receiving all shipments delivered and distributing the merchandise to the proper placeBoxing and shipping merchandise for store transfers and customer orders Shipping the mail pack and restoration bridal gowns weeklyMaintaining the intranet tasksPerforming the monthly MOS (Mark out of stock) process Performing the monthly special order verification and making corrections in the inventorySatisfying customer service issuesMaintaining any facility repair requestsRTV (Return to Vendor) for tarnished jewelry and other specific style of merchandise requestedProactively calling customers for special order pick up and leaving comments in the eventMaintaining the store’s visual merchandising and restocking displaysSignage inventory - additions and discardsRestocking merchandise onto the floorOpening the registers in the morning and going to the bank for deposits, etc.Customer Service RepresentativeGreeting customers and answering the phone Registering new brides and gathering personal information on style preference, etcExplaining the David’s Difference and our financial optionsUpdating the UP’S book and appointment pagesTaking customer phone ordersRinging up customers for take sale or special ordersRinging up shipments and alterations if neededAssisting customers and consultants when neededUpdating closing reports and supply orders Opening/closing store dutiesUpdating assortment booksCustomer Relations Manager (CRM Leader)Reviewing the consultants sales records dailyMaking the “Tickets to Success” (sales associates daily goals)Coaching sales associates on daily and week goalsUpdating sales charts and daily paperwork Minder weergeven

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  The Buckle

  Feb 2013 - Feb 2015

  Assistant Manager

  Ensuring every guest receives a five star sales presentationAssisting with customer service issuesMerchandising new product as received and ensure proper placement as per standardsRecruiting new top talent and upholding leader daily actions such as goals for department servicesLeading a specific service department and upholding expectations(i.e. Buckle credit card, guest loyalty, etc)Completing opening and closing tasks including opening and closing the registers and bank depositsCompleting the sale presentation guide (SPG) daily to track product shown and services mentionedCompleting projects to ensure the visual standard and life cycle of products are upheld using the weekly visual checklistAssisting with teammate training and orientationPinning and completing the alteration process Minder weergeven

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  Hot Topic

  Feb 2015 - Jun 2015

  Store Manager

  Creates an environment that inspires repeat customers. Create floor coverage schedules that ensure there is always someone available to help our customers. Recruit, Hire and Retain effective associates. Coach and train team to achieve maximum results. Identify and focus on development for growth with the company. Ensures the store achieves all sales/comp plans. Educates team on LP policies and manages store shrink. Create effective schedules and manage payroll daily. Contribute creative ideas to drive sales through merchandising and visual displays. Ensure all floor moves are completed in a timely manner. Supervise daily operations of the store Minder weergeven

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  Lucky Brand

  Jun 2015 - Feb 2017

  Assistant Manager

  Lead consistent focus on delivering an exceptional customer experience Implement company selling strategies Establish Customer Satisfaction Coach, Develop and maximize the success of all associates Drives expectations and ensures accountability Maximize sales potential by coaching associates behaviors on the sales floor and in the back room Support team building activities Recruit, hire and staff Train associate team Retain top talent Analyze business and create action plans Ensure team communication Execute company policies/practices Drive merchandise flow Drive visual standards and a positive in-store experience Manage controllable expenses Maintain Lucky Brand Policies and Procedures Protect Store Assets Minder weergeven

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  Surfside Realty Company

  Jan 2017 - now

  Surfside Realty