Dana Tutunaru

Experience

• 

  Legrand ROMANIA

  Apr 2004 - May 2006

  Communication and PR Assistant

  Responsible for PR events such as conferences, products and catalogue launching, exhibitions▪ Organize promotional activities, promotional materials (flyers, brochures, presentations)▪ Organize trainings and incentives for the customers ▪ Administrate the customers database (coordinating with the sales team and the support team)

• 

  Hewlett-Packard

  May 2006 - Sept 2017

  Responsible for developing and growing catalog utilization, creating and updating the process documentation and training materials, conducting necessary training sessions and material master management.Catalog deployment ▪ Lead meetings with the vendors to identify and determine catalog readiness▪ Recommends the go-forward catalog strategy (catalog type) based on vendor capabilities▪ Provide basic technical support during the catalog creation▪ Work with the vendor and Ariba for the supplier and account setup▪ Load catalogs and perform testing▪ Responsible for MTP after testing is complete ▪ Communicate new catalogs availability to the user community▪ Perform regular updates on the catalog content as required▪ Ensure stability of catalogs through on-going check the catalogs links are working▪ Review performance or utilization metrics and identify opportunities for improvementsTraining and Documentation▪ Develop and update the process documentation ▪ Create material for users training and monthly user forums▪ Conduct training sessions and monthly user or catalog forums Material Master Data Maintenance SAP COMPASS▪ Create and maintain material numbers in various product master data systems ▪ Provide Consulting support to the stakeholders regarding system capabilities working with IT on designs of new capabilities▪ Document and maintain the business processes. Update training documentation, upgrade product lists on SharePoints.▪ Provide security role approvals for business users ▪ Support projects / CR work. Implement new product and pricing master data business requirements including testing, special project work like rebranding that is required for existing materials. Show less Responsible for process maintenance and improvement of order management systems, configuration changes requested by legal, business and audit departments (e.g. successfully completed a process improvement project where the goal was achieved to 100% eliminating the manual workload on orders blocked by the system)▪ Coordination of business requests such as Financial Year End activities, SOX audit, product, discounts or fees updates in the SAP system▪ Identify recurring problems, initiate and lead improvement projects▪ Lead or provide consultancy and testing for the assigned projects (e.g. new company code implementation, new products or product lines introduction, new system status codes)▪ Project status communication, changes or workarounds▪ Delivered Lean Culture training session within Quality Matters program▪ Escalation management (systems errors in data processing, misuse of systems or processes, systems downtimes)▪ Analyse and track performance metrics of L1 level of support team – consultancy on the support tickets during weekly meetings Show less Key role in ensuring business continuity, acting as a process and subject matter expert for Global Credit & Collection systems and processes.▪ Provide direct user support in order to guarantee that daily operations are functioning▪ Monitor and resolve all systems and process issues▪ Act as the primary linkage between the end-user community and IT Global support levels (level 2 and deep support) to resolve issues. ▪ Vendor relationship in issue resolution, ongoing training to users, tracking and first analysis of enhancements requests, tracking of issues and TAT metrics Show less Responsible in ensuring business continuity, acting as a process specialist for Order Management systems and processes.▪ 2nd level on supporting requests regarding system or process issues. ▪ Root cause analysis for recurring issues.▪ Act as an intermediate between operation and IT to drive for solutions▪ Responsible for process maintenance for defined systems and processes▪ Drive system configuration changes, SAP table maintenance for invoice layout, VAT change projects▪ Contributing in process engineering activities and projects (consultancy and testing)▪ Leading small projects (VAT rate changes, invoice layout setup) Show less Responsible for leading a team of 8 Customer Account Managers, ensuring that daily operational objectives are met▪ Daily workload balancing▪ Collect and discuss any relevant feedback with Supervisor impacting the relationship with country team or internal departments▪ Ensure standard processes are performed as defined▪ Identify processes in need of improvement and raising to appropriate decision maker▪ Ensure team members are operationally trained▪ Provide input on individual performance and development opportunities to Supervisor▪ Participate in the interview process of new employees, as per request from Supervisor Show less Act as the primary contact for country Operations Team and Sales Team ▪ Process and coordinate orders for a defined set of Customers.▪ Ensure pricing, discount and other appropriate information is correct, including obtaining proper authorizations▪ Enter orders into SAP System▪ Maintain up to date knowledge of promotions, discounts or any other information needed to ensure that orders are correctly entered▪ Proactive backlog monitoring of orders using defined tools and reports, preventing escalations▪ Control and coordinate deliveries to meet customer requirements, handle physical claims▪ Contribute to reaching the defined process measures and business fundamentals (e.g. turn-around-times, field inventory levels etc.)Interface with the country OM and Sales Team as well as Contract department, Process Engineering, OM support team, Credit & Collection, Logistics and Suppliers worldwide Show less

  • Catalog Deployment Lead, Material Master Data Manager, Training Lead

    Dec 2014 - Sept 2017

  • Process and Capabilities Manager

    Dec 2011 - Nov 2014

  • Business Process Analyst

    Oct 2010 - Dec 2011

  • Process Specialist Invoicing

    Dec 2009 - Sept 2010

  • Team Leader Order Management

    Sept 2007 - Nov 2009

  • Customer Account Manager

    May 2006 - Aug 2007
• 

  HP

  Oct 2017 - now

  Responsible for the implementation of in-app guidance & training in the sales tools via Digital Adoption Platform, in collaboration with WalkMe company.Manage the DAP deployment in phases, by tools, working closely with different organizations to understand challenges and identify processes where DAP features are needed• Drive project governance, plan project phases, monitor execution, remove roadblocks escalating as necessary for effective resolution• Communicate tactical process decisions and plans, project status, and issues and workarounds, to achieve alignment with relevant areas of the business, function• Collaborate with operational teams and business stakeholders to gather business requirements, supporting the design of new or improved processes of medium to high complexity, and understand business/customer impact• Establish processes which are consistent with overall organization objectives and maintains process documentation• Define tools & processes, match them by sales category & journey, set up the governance model• Ensure transparency of information, by properly documenting and storing the information of public interest Show less Accountable for representing customer’s voice in the organization, reaching perfect order objectives for the Road To Market/products and driving better end-to-end customer purchasing experience within supply chain (from order entry until delivery and invoice).• Understand customer requirements, identify gaps with current capabilities and influence organization to prioritize them in perspective of the ERP Simplify deployment, leading the E2E solutions for programs and processes.• Drive weekly cross functional forums, based on projected end-to-end performance, to maximize results, proactively detect deviations and define plans to minimize impacts in collaboration with Supply Chain functions• Monthly reporting to Supply chain staff, including measures, charts, narratives, action plans• Lead monthly cross functional management forum to share performance, priorities, action plan, key project status across organizations (Sales, Sales ops, Supply Chain)• Drive regular collaboration calls with one of our key partners/retailers to understand their needs and bring focus on critical areas• Upon request drive ad'hoc analysis and recommendations• Identify opportunities for process improvement and lead/develop recommendations. Provide insight for management Show less

  • Config Product Owner

    Nov 2021 - now

  • Sales Experience PM - Digital Adoption Platform

    Apr 2021 - Oct 2021

  • Customer Experience Program Manager

    Dec 2019 - Mar 2021

  • Config Price Quote Asset Manager

    Oct 2017 - Nov 2019