Prabhakar Lama

Experience

• 

  Taj Hotels Resorts and Palaces

  Jan 2010 - Feb 2011

  Associate
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  Vivanta By Taj Surya Coimbatore

  Oct 2011 - Apr 2013

  Team Leader

  • Managed all duties performed by all Front Office employees• Involved in coaching, counseling and discipline employees when necessary, using proper documentation and proper techniques• Assisted with any scheduled shift problems on the night audit shifts• Monitored proper training and daily management of all service levels provided by employees to guests and other fellow employees• Involved in ensuringaccuracy of groups, rooming lists, billing, amenities, arrivals, etc.• Assisted in allocating rooms for arrivals and handling group arrivals and departures Show less

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  Vivanta by Taj Surya

  May 2014 - Sept 2015

  Duty Manager

  • Ensuring all Front Office employees complete their essential duties• Developing and leading effective customer service ensuring customer success through pragmatic partnership with customers and other cross functional teams• Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels• Determining training needs, identifying training gaps, & conducting programs to enhance operational efficiency leading to increased productivity• Maintaining cordial relations with customers to sustain the profitability of the business• Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level• Ensuring high quality services, resulting in guest delight & optimum resource utilization for maximum service quality Show less

• 

  Le Meridien ( Starwood Hotels & Resorts Worldwide Inc) Bangalore

  Dec 2015 - Nov 2016

  Senior Lobby Manager

  As Duty Manager:Handling VIP movementsKeeping constant vigilance of activity on and around the hotel property and reports, with documentationTo encourage and develop staff, to delegate duties and responsibilities , improve knowledge and skill set, to create aparticipatory and performance oriented work environment and encourage feedback to bring about improvement in thework place effectively responsible for meeting Guest and hotel show aroundLiaising with Sales and Reservations to ensure maximum selling potential and house balance Show less

• 

  Taj Bangalore

  Jan 2017 - May 2021

  Duty Manager

  As Duty Manager:Handling VIP movementsKeeping constant vigilance of activity on and around the hotel property and reports, with documentationTo encourage and develop staff, to delegate duties and responsibilities , improve knowledge and skill set, to create aparticipatory and performance oriented work environment and encourage feedback to bring about improvement in thework place effectively responsible for meeting Guest and hotel show aroundLiaising with Sales and Reservations to ensure maximum selling potential and house balance Show less