Bruce Jackson

Bruce Jackson

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  • Timeline

  • About me

    Project Manager at Hsbc Global Technologies Private Limited

  • Education

    • King Edward VII school, lytham st annes

      -
  • Experience

    • Thistle Hotels

      Jan 1995 - Jan 1998
      Trainee
    • Places for people

      Feb 1999 - Sept 2010
      IT Technical Support

      1st, 2nd and 3rd line desktop and server support for over 2500 users and desktops spread over 300 sites across the UKAssisting the Service Desk manager with day to day operational procedures to ensure that strict SLA’s are adhered to and are in line with the businesses KPI’sAdvising on longer term strategies to bring the Service Desk in line to ever changing business demands as the company has been going through a large expansion program over the past couple of years.Telephone and face to face support of these users in a busy and demanding Service Desk environment.Use of remote tools ( Unicenter TNG ) for fault resolution/ software delivery and remote support of desktop / laptop and pda users.ADSL Installations for remote users.VPN Configurations.Visiting site for fault resolution when telephone support is not enough.Liasing with external suppliersField Support for over 300 sites across England and Scotland Show less

    • PTS Consulting Hong kong

      Sept 2010 - Nov 2011
      System Engineer
    • T M Lewin

      Oct 2011 - Dec 2013
      Senior IT Analyst

      Senior IT support of 500+ users, 73 retail outlets including a 100+ seater Head Office in central London

    • PTS Consulting

      Dec 2013 - Jul 2017
      Senior System Engineer
    • Mayer Brown

      Aug 2017 - Nov 2019
      Senior Analyst
    • Hsbc Global Technologies Private Limited

      Nov 2019 - now
      Project Manager
  • Licenses & Certifications

    • ITIL

      ITIL Certified
      Feb 2010
    • MCPS: Microsoft Certified Professional

      Microsoft
      Apr 2004
      View certificate certificate
    • Microsoft Certified Technology Specialist

      Microsoft
      Sept 2009
    • Microsoft Certified IT Professional: Enterprise Support Technician

      Microsoft
      Apr 2012
    • CompTia Network +

      CompTIA
      Jan 2005