Bruce Jackson

Experience

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  Thistle Hotels

  Jan 1995 - Jan 1998

  Trainee
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  Places for people

  Feb 1999 - Sept 2010

  IT Technical Support

  1st, 2nd and 3rd line desktop and server support for over 2500 users and desktops spread over 300 sites across the UKAssisting the Service Desk manager with day to day operational procedures to ensure that strict SLA’s are adhered to and are in line with the businesses KPI’sAdvising on longer term strategies to bring the Service Desk in line to ever changing business demands as the company has been going through a large expansion program over the past couple of years.Telephone and face to face support of these users in a busy and demanding Service Desk environment.Use of remote tools ( Unicenter TNG ) for fault resolution/ software delivery and remote support of desktop / laptop and pda users.ADSL Installations for remote users.VPN Configurations.Visiting site for fault resolution when telephone support is not enough.Liasing with external suppliersField Support for over 300 sites across England and Scotland Show less

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  PTS Consulting Hong kong

  Sept 2010 - Nov 2011

  System Engineer
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  T M Lewin

  Oct 2011 - Dec 2013

  Senior IT Analyst

  Senior IT support of 500+ users, 73 retail outlets including a 100+ seater Head Office in central London

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  PTS Consulting

  Dec 2013 - Jul 2017

  Senior System Engineer
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  Mayer Brown

  Aug 2017 - Nov 2019

  Senior Analyst
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  Hsbc Global Technologies Private Limited

  Nov 2019 - now

  Project Manager