Tareq Alayed

Experience

• 

  Wafa Insurance

  Jun 2015 - Jul 2019

  • Create a procedure manual to resolve and settle all customer complaints.• Monitor and control all internal and external complaints.• Investigate and follow up on complaints raised by central bank customers.• Analyze and review all closed complaints to find the root cause and to prevent any further complaints in the future.• Develop and implement a reward and recognition plan for employee’s motivation.• Follow up with internal departments to ensure the best service is provided and to maximize customer satisfaction.• Create multiple channels such as Twitter, a free line, and an official website for the company to facilitate customers communication with the company.• Continuously seek opportunities to improve processes and procedures to enhance the customer experience.• Prepare a periodic report to summarize all resolved/ongoing complaints in addition to all customer calls and present it to the CEO.• Providing the chief executive officer with weekly, monthly, and yearly reports. عرض أقل • Monitor and control issue/cancel vehicle insurance policies processes and ensure it is properly integrated with Najm company.• Manage and support agency branches and providing them with supplies if any deficiencies are found.• Follow with finical division to ensure all refund processes are properly settled.• Identify opportunities to update or improve agency support procedures and make recommendations to the Director or appropriate staff.• Prepare monthly insurance policies statistics reports and deliver it to the agencies. عرض أقل

  • Complaints and Customers Care Manager.

    Jul 2018 - Jul 2019

  • Agencies Support Supervisor

    Jul 2017 - Jun 2018

  • Agencies Support Specialist

    Jun 2015 - Jun 2017
• 

  Electrical Relays Co. شركة المرحلات الكهربائية

  Jul 2019 - Sept 2022

  HR & Administration Manager

  • Develop and manage the organizational structure.• Specify, develop, and implement all strategies, policies and procedures of HR operations and ensure it is effectively applied.• Support and follow up the governmental relations and administrative affairs.• Identifying and developing measurement standards for the improvement of performance.• Responsible to define and specify the goals for the Human Resources administration affairs teams and follow up with them to ensure all required accomplishments are met.• Responsible to review and audit the job descriptions for each staff member and for each department.• Prepare performance appraisal reports based on the KPIs for HR department staff members.• Responsible to review and audit the job contracts for all employees.• Develop and implement a reward and recognition plan for employee’s motivation.• Responsible for all staff members development and training.• Manage and direct the acquisition and employment process.• Follow and support the payroll process and procedures.•control and manage staff attendance and the variance in vacations schedule to ensure it is complied with rules and regulation and to manage the team members workload.• Provide continuous support for all employees and ensure all their needs and inquiries are effectively met.• Contracting with the international Saudi company to work on the project of the quality management system "ISO9001" according to the international typical standard.• Took part as vice-president for a committee that has been established to work on the quality management system for the company• Responsible to follow up and audit the ongoing projects and ensure compliance with safety and quality standards.• Providing the chief executive officer with weekly, monthly, and yearly reports.• Participate in the board of directors’ meetings to present the monthly report and to provide thoughts and suggestions to be discussed besides the needed budget for the department. عرض أقل

• 

  Dar Habka Trading Company

  Oct 2022 - Jun 2023

  HR Operations Manager

  • Develop the annual plan and evaluate the budget to ensure it can best serve the department’s future and follow up the implementation of the plan.• Specify, develop, and implement all strategies and policies of HR operations and procedures.• Support and follow up the governmental relations and administrative affairs.• Identify and develop measurement standards for the improvement of performance and operational effectiveness.• Support and follow up the governmental relations and administrative affairs which related to human resources needs.• Responsible to develop and supervise the job descriptions for HR staff.• Prepare performance appraisal reports based on the KPIs for HR department staff.• Control and manage staff attendance and the variance in vacations schedule to ensure it is complied with rules and regulation and to manage the team members workload.• Follow and support the payroll process and procedures.•Apply the regular procedure according to labor law or the internal regulations for all employees' situations.• Responsible to supervise all employee’s data and information records and ensure it is continually updated.• Provide continues support for all members and ensure all their needs and inquiries are effectively met.• Evaluate human resource operations and prepare a report for all difficulties and shortcomings and recommending resolutions.• Prepare periodic reports for the department accomplishments and suggest recommendations to enhance the performance. عرض أقل

• 

  Delta Arabia

  Jun 2023 - Sept 2023

  HR Operations Manager

  • Specify, develop, and implement all strategies, policies and procedures of HR operations and ensure it is effectively applied.• Identify and develop measurement standards for the improvement of performance and operational effectiveness.• Support and follow up the governmental relations and administrative affairs.• Responsible to develop and supervise the job descriptions for HR staff.• Prepare performance appraisal reports based on the KPIs for HR department staff.• Develop and implement a reward and recognition plan for employee’s motivation.• Manage and direct the acquisition and employment process.• Responsible for all staff members development and training.• Responsible to review and audit the job contracts for all employees.• Control and manage staff attendance and the variance in vacations schedule to ensure it is complied with rules and regulation and to manage the team members workload.• Follow and support the payroll process and procedures.• Apply the regular procedures according to labor law or the internal regulations for all employees’ situations.• Responsible to supervise all employee’s data and information records and ensure it is continually updated.• Provide continues support for all members and ensure all their needs and inquiries are effectively met.• Evaluate human resource operations and prepare a report for all difficulties and shortcomings and recommending resolutions.• Prepare periodic reports for the department accomplishments and suggest recommendations to enhance the performance.• Supervise all company activities and national occasions arrangements. عرض أقل

• 

  Mada Properties | KSA

  Sept 2023 - now

  Human Resources Manager

  • Specify, develop, and implement all strategies, policies and procedures of HR operations and ensure it is effectively applied.• Develop and manage the organizational structure.• Identify and develop measurement standards for the improvement of performance and operational effectiveness.• Support and follow up the governmental relations and administrative affairs.• Responsible to develop and supervise the job descriptions for HR staff.• Prepare performance appraisal reports based on the KPIs for HR department staff.• Manage and direct the acquisition and employment process.• Responsible for all staff members development and training• Control and manage staff attendance and the variance in vacations schedule to ensure it is complied with rules and regulations and to manage the team members workload.• Follow and support the payroll process and procedures.• Apply the regular procedures according to labor law or the internal regulations for all employees’ situations.• Provide continuous support for all members and ensure all their needs and inquiries are effectively met.• Evaluate human resource operations and prepare a report for all difficulties and shortcomings and recommend resolutions.• Prepare periodic reports for the department's accomplishments and suggest recommendations to enhance the performance.• Supervise all company activities and national occasions arrangements.• Supervise and follow up with insurance companies to select a proper medical insurance policy.• Prepare a report of benefits that can be provided to employees and raise it to high management.• Supervise employee's end of service and monitor the departure process whether through resignation or termination. عرض أقل