Lars Roller

Experience

• 

  Eyevis

  Feb 2006 - Sept 2008

  Service Technician

  Travelplanning and organisationrepair and maintenance work of customer devices at customerside repair and maintenance of customer devices in the headquarter.DLP and LCD TechnologieReclaims Telephone Support, Email Support, Teamviewer, Skype

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  Eyevis

  Aug 2010 - Apr 2014

  Director Service Department

  personnel management - responsible for 7 employeesInternational customer care Presentation of products and solutions in large screen systems.Planing and organization of the Service departmentTrainee leader - responsible for 4 trainees.Support for the sales team in service questionsmanagement of maintenance contractsnegotiate with suppliers and customers

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  Nicos AG

  May 2014 - Aug 2016

  Key Account Manager

  Responsible for the customer relationshipFind and to realize customer specific solutions. Review reportsPresentation of the nicos products.Intensive customer care and strategic planningOffering complete solution in managed WAN servicesOffering of WAN-optimization solutionGeneral problem solver

• 

  Leyard Europe

  Sept 2016 - now

  Implementing of a “Leyardgroup Service for EMEA” out of Planar Europe, eyevis and Leyard Europe.Creating of a new Structure for the whole EMEA Region.Field Technician, Projectmanagment and Tec Support as parts of the Leyardgroup Service for EMEA.Creating of a new Serviceportfolio for the Leyardgroup EMEA.Maintarget to create a Business Unit. Personnel management - responsible for 10 employees.Merge the Projectdepartment and the Servicedepartment to the Customer Service.Creating of new Structures with the target, to give the best customer experience.Including the Serviceteam and the Serviceproducts into the Leyard/Planar World.Part of the EMEA Servicemanagment team.Creating of a Service Partnernetwork Personnel management - responsible for 8 employeesInternational customer carearranged improvments with ITIL within the DepartmentStrategic planning for the service departmentStrong work together with the sales team to give the best service experiencede-escalation level

  • Director Customer Service EMEA

    Jun 2019 - now

  • Leader Customer Service

    Jul 2018 - Jun 2019

  • Director Service Department

    Sept 2016 - Jul 2018