Pankaj Mathur

Experience

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  CMS Computers

  Apr 2005 - Aug 2008

  Technical Support Engineer – On Site

  Providing online Technical support for HP Products Like Pavilion Desktop, laptops, DeskJet, AIO & Wireless printers to US customer.Providing Training to new agents.Responsible for providing 100% Data Backup to the Users.Maintaining Network Connectivity of 3 COM RAS, Cisco Router, Layer 2 Switches.Implementation, Installation, Configuration of Windows NT 4.0, Windows 2000 Server, IIS Web Server - Managing Websites.Maintaining the technicalities related to VSNL Internet link, E1R2 Line for the Smooth flotation of users on net.Keeping maximum uptime of server running web service, Radius, DNS, LDAP, Firewall (Checkpoint), and Mail Server.Designing, implementing and maintaining the Local Area Network (LAN) consisting of a Windows - NT with 20 WorkstationsRunning day to day operations for Web Hosting Customers & Dial-Up CustomersConfiguring Static & Dynamic routing on CISCO Routers. Show less

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  CMS Computers Limited (INDIA)

  Apr 2005 - Aug 2008

  Technical Support Engineer
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  GMR Group

  May 2008 - Jul 2013

  Executive - Aviation Services

  Apron and Terminal ManagementImplementing of effective safety management system at IGIA.Conducting Apron inspections, markings, signs and signals; Accident and incident case investigations and case studies.Revitalizing airport safety, CDM and coordination of work in progress.Conducting audits at Fuel Farm based on JIG and OISD regulations, GH audits based on regulator and statutory compliances, Catering units based on HACCP and ISO 22000 (FSMS).Responsible for enforcement of operational standards both at the apron and terminals.Ensuring effective contingency processes are developed to meet all exigencies at the airport.ORAT Management – Terminal 3 IGIAAssisted Air India in implementing new processes; Document workflows for setting up Hub Control Center on similar lines of Airport Operations Control Center at IGIA. Responsible for creating new and recommending changes to existing Standard Operating Procedures for terminal operations.Coordinated ORAT Trials for smooth transition of Passenger Terminal Services from T2 – T3 and T1B – T1D, Airport Metro City Check-In.Coordinating development of new procedures (SOP), elimination of process and redundancies to ensure efficient Terminal and Baggage operations are performed at T3.Developing and reviewing contingency plans for the relevant processProvide advice in developing and integrating process and information models.Responsible from development of application to implementation phase of A-CDM.Auditing – Internal / External Audits & Special ProjectsPlanning and development of Internal Audit Plan for operational team.Developing and implementation of online report generation system for tracking IAR.Designing, Developing and Implementation of Zero Tolerance Plan for Terminals and Airside Operations.Responsible for ensuring compliances are followed in lines to ISO 9001, 14001, 18001 and 22301 certification requirement for GH, Fuelling and Catering Operations at IGIA. Show less

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  Air India SATS

  Aug 2013 - Aug 2014

  Manager - Quality Management Systems and M.R.

  Job role involves:1) Strategy Development/ Policy Developmenta) Develop, refine and secure the buy-in of management and all partners into an effective annual risk-based audit strategy and operational plan.b) Work with management to develop and introduce frameworks and systems which identifies and analyses all major risks facing the company on an annual basis. Such systems and frameworks include Business Risk Management and Revenue Assurance.c) Review business plans to address emerging issues and risks and recommend appropriate management strategies.2) Evaluation/ Examinations/ Auditsa) Plan, manage and conduct scheduled, ad-hoc and or focused, independent Compliance, Risk, Process Control, Assets, IT and Quality Audits across all locations in line with International Audit Standards. (Ref. ISAGO, IOSA, and ISO 9001, ISO 14001, OHSAS 18001,DGCA guidelines)b) Pro-actively monitor internal controls and provide independent assurance on the effectiveness and efficiency of operating systems, recommending changes where necessary and as required. The scope of such reviews includes operational process streamlining and systems automation projects.c) Undertake and report on the value for money that the company obtains in all its activities with special regard to economy, efficiency and effectiveness.d) Monitor implementation of internal audit recommendations to ensure the satisfactory resolution of identified significant issues.3) Quality Management/ Continuous Improvementa) Develop and maintain the company’s Quality Management system, ensuring full compliance with its guidelines across the company.b) Assist management in the identification of business improvement opportunities in line with recommendations of Quality Policy.c) Proactively advise and assist line managers in the identification and cost effective measures, as well as in achieving optimal protection and efficient utilization of resources. Show less

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  Spicejet Limited

  Aug 2014 - Aug 2018

  Senior Manager - Airport Operations

  Airport Ground Operations Management• Assigns, schedules, reviews & monitors special projects to be implemented at all Airports, to ensure progress within expected timelines & budget.• Responsible for setting up Ground Procedures, Preliminary audit on ground safety and allocation of resources (man and Machine) required during the initial setup of new airports being inducted to the existing • Identifies, track and monitors all airport ground operations related issues, performance variances & contingencies that may arise on day to day basis.• Ensure effective utilization of AOP & makes recommendations on OPEX & CAPEX purchases.• Participate in development of AOP & strategic planning for optimum resource utilization.• Responsible for ensuring timely availability of resources (man & Machine) , effective and efficient planning of manpower and its utilization at all airports within the network.• Drafting, Tracking & Monitoring of compliance to SLA, for outsourced vendor performance.• Preparing Airport specific Performance Targets for resource management, ancillary revenue and safety parameters. Safety & Risk Management• Prepare plans for handling disruptions/ emergencies & in its recovery.• Review & revise ERP & LERP based on regulatory changes.• Develop and implement quality & safety assurance audit procedures & programs.• Continuous improvement of hazard identification based on safety risk assessment & organizations SMS.Internal Audits & QMS Implementation• Conduct periodic audits based on Safety & Quality Assurance programs & QMS, OHSAS Standards, ISAGO, IATA and Regulatory guidelines.• Ensure systemic operational deficiencies are identified, analyzed, documented and reported.• Analyse data for trends related to hazards, events and occurrences and suggest CAR. Show less

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  TaxiBot India

  Aug 2018 - May 2024

  General Manager - Operations

  Introduction to TaxiBot Operations for Commercial Operations in IndiaTaxi operations with the innovative TaxiBot system are essentially transparent to the pilot by allowing the Pilot in Command (PIC) to steer the aircraft using the Taxibot through the aircraft tiller while controlling speed through the normal aircraft brakes. An aircraft coupled to a TaxiBot performs taxiing in the same manner as an aircraft moving under its own power, with the aircraft Auxiliary Power Unit (APU) supplying power to the aircraft electrical and hydraulic systems. TaxiBot provides the same turning radius of a normal aircraft, with the added benefit of giving better traction in slippery conditions.Project Management• Assigns, schedules, reviews & monitors project work to ensure progress within expected timelines & budget.• Identifies, tracks, monitors & communicates project-related issues, scope changes, variances & contingencies that may arise during implementation of projects.• Ensure effective utilization of AOP & makes recommendations on OPEX & CAPEX purchases.• Participate in development of AOP & strategic planning for optimum resource utilization.Safety & Risk Management• Prepare plans for handling disruptions/ emergencies & in its recovery.• Review & revise ERP & LERP based on regulatory changes.• Develop and implement quality & safety assurance audit procedures & programs.• Continuous improvement of hazard identification based on safety risk assessment & organizations SMS.Standards and Procedures• Designing processes to track and monitor service quality for ground services.• Establish and implement policies on standard and procedures for Ground Services.• Standardization of operational & administrative processes & recommend revisions.• Lead technical committee for drafting operational contracts based on SGHA. Show less