Gary Maich

Experience

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  Royal Bank of Scotland (1998 – 2000)

  Feb 1998 - Dec 2000

  T Technical Support / Managing & Training of Helpdesk.

  Main Duties: General AdminMaintaining and monitoring numerous investment Banks in order to stay on-line. Logging Users queries and supporting the error messages.Leasing with database administrators as well as making sure that there were no blocks on the system.Monitoring the LAN/Wan servers so that if they went down the client was back up and running in as little amount of time as possible so that the money was still moving.I began to train other users on Help desk protocol as well as liaising with developers,I was able to run various reports for different investment clients so that they could seehow many deals they had run on a daily basis.Supporting Hardware & Software issues unlocking users accounts.Having to load software to fix various issues on servers.I was able to develop a strong understanding of the client’s needs and Help desk.Reason for Leaving: To come back to South Africa References: Stacey Milne (Manager) Mobile (0378057258) London Work: (0171-6155275) Hays Recruitment Agency London Show less

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  Smith & Nephew South Africa (2000 – 2006)

  Mar 2000 - May 2006

  IT Technical Support

  Responsibilities:Supporting all the 180 users’ onsite and offsite within the company and managing their accounts on the exchange server.Handling Hardware, software and dialup issues for AT&T, dialup issues using AT&T, resolving connectivity problems, Hubs, Fly Leads etc.Monitoring the network of a Novell environment, running of a token ring network. Implementing removal procedures for Novell clients in order to implement Microsoft for the clients.Updating patches for various softwareRunning backups on the server using VERITASLoading daily software onto servers which was critical for the various departments to perform.Achievements:I designed an Intranet Web Site for Smith & Nephew which was launched and presented to our Directors from our head office in Hull, U.K. I developed this myself as I thought it would be a great communications tool for users within Smith & Nephew all over South Africa. Show less

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  GM Web Design

  Jan 2007 - now

  Senior ManagerGM Design, South Africa, 2008-PresentProfessional Services Sales, Software/Solution/Product Sales, Customer Relationship Management, Business Development, IT Consultation, Project Management, IT Solution Development, IT Service Delivery, Operations and Support.Latest Achievements:Developed mobile applications for a number of companies I pride myself in producing and delivering high quality intelligent Mobile and Web Applications.Smith & Nephew (Medical Company)Designed and implemented an Apple IPad touch screen website for patients to view hip & knee procedures in the Doctors’ rooms, and rolled this project out to all their Doctors rooms in South Africa that use their products.and to generate revenue from video on demand (VOD),Spur Steak House U.K. International: • I worked very closely with the a very large corporation Spur U.K. • Scoping the project out with the client and his team.• We were able to build him a internal Checklist for all his managers and staff for duties that were usually done manually this has now been automated.• There are over 50 checklists that are now automated for Apple & Android devices• This is in production on a pilot project in the stores. • This is a general scope of what it does:o Checklist Completion Statuso Overall Per Brancho Individual Resultso Failed checks per dateA build in Dashboard so that the staff & mangers are monitored South African Airways: I am presently dealing with SAA department where I developed an app using a small mobile Application to assist them with their Career Indaba Days for young students to be able to register their details with SAA on a tablet or phone for Apple & Android.So instead of them doing it manually it is automated and the info is sent to me where it is sorted and in order for them to look up a candidate that wants to be a pilothas to have the correct qualifications and they can contact them. Show less

  • Senior Manager

    Jun 2008 - now

  • Senior Manager

    Jan 2007 - now
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  GM Design

  Apr 2007 - now

  Owner Operator
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  Digital Voice Processing

  Oct 2015 - now

  Sales Manager