Matthew Calayag

Experience

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  OAK NYC

  Feb 2008 - Oct 2008

  Showroom Intern

  • Managed the scheduling of buyers' appointments during market week, and the trafficking of samples.• Guided buyers and press to best sellers, key items, and accurately processed purchase orders.• Researched, analyzed, identified, and enrolled new wholesale accounts.

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  Coach

  Mar 2008 - Feb 2013

  Sales Associate

  • Met and exceeded sales goals, largely by building and utilizing a personal clientbook to create profitable customer relationships.• Managed financial transactions, customer service, and trained seasonal employees.• Collaborated on team store visual merchandising, processed inventory, and replenished selling floor.

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  Diptyque Paris

  Jan 2013 - now

  • Oversaw the success of special brand projects in 2021 including the Le Grand Tour and Holiday Pop Ups at 69 Gansevoort St.• Assisted in the store setup and product knowledge/client experience team trainings for the Georgetown Pop Up in Washington, DC.• Conducted both virtual and in-store client experience trainings, resulting in an overall improvement of mystery shopping results for the East Coast.• Represented the maison during the 2022 Armory Show at the diptyque Lounge which showcased the new wall decoration collection. Mostrar menos • Oversaw and guided a staff of 3 sales associates on the selling floor.• Collaborated with the boutique manager in developing and executing in-store events in partnership with Nespresso, Whole Foods, Sugarfina, and La Maison du Chocolat.• Placed re-orders for store merchandise and non-sellable items on a weekly basis. • Successfully completed Fragrance Expert certification through The Fragrance Foundation in March 2017.• Appointed boutique's visual merchandising ambassador, executing and maintaining company visual standards for all windows/in-store displays.• Served as boutique manager of Club Monaco pop up for its 3-month duration (December 2017-March 2018). Mostrar menos • Managed communication with the New York and Paris corporate offices, via sales reports (end-of-week, end-of-month) and nightly business recaps.• Ensured proper daily store opening and closing procedures, including cash drawer and POS maintenance. • Wrote, edited, produced, and distributed e-mail newsletters regarding new and featured products to clients and prospective clients.• Assisted in the opening and training of staff for the Time Warner boutique, resulting in a +67% monthly budget achievement in the first month.• Demonstrated via Facebook Live the Diptyque signature giftwrapping, in partnership with PureWow. Mostrar menos

  • Associate Manager, Education

    Mar 2024 - now

  • Education & Training Coordinator, East Coast

    Jan 2023 - Mar 2024

  • Client Experience Manager

    Oct 2020 - Jan 2023

  • Boutique Manager

    Jun 2018 - Sept 2020

  • Pop Up Manager

    Mar 2018 - May 2018

  • Assistant Store Manager

    Mar 2017 - Mar 2018

  • Sales Associate

    Jan 2013 - Feb 2017
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  The Row, LLC / Dualstar Entertainment Group

  Feb 2014 - May 2014

  Sales Intern, Handbags and Accessories

  • Developed a weekly selling report layout to analyze sell-throughs of all major accounts for the Resort 2014 season.• Performed analyses of the luxury handbag market and industry trends, highlighting key points through insightful reports.• Served as a liaison between the global handbag sales manager and buyers, ensuring clear and concise exchanges of information via e-mail.• Maintained visual merchandising standards of The Row handbags and accessories in various retail spaces through weekly store visits.• Established relationships with handbag department managers and visual merchandisers at Barneys and Bergdorf Goodman. Mostrar menos